Senior Disability Management Consultant

Metrolinx is connecting communities across the Greater Golden Horseshoe. Metrolinx operates GO Transit and UP Express, as well as the PRESTO fare payment system. We are also building new and improved rapid transit, including GO Expansion, Light Rail Transit routes, and major expansions to Toronto’s subway system, to get people where they need to go, better, faster and easier. Metrolinx is an agency of the Government of Ontario.

At Metrolinx, equity, diversity and inclusion are essential to living our values of serving with passion, thinking forward and playing as a team.

This role is an in‑office position (5 days per week) based at our downtown Toronto location. Our HR team is highly collaborative, and much of our work benefits from in‑person co‑creation, relationship‑building, and hands‑on partnership with leaders across the organization.

Our Human Resources, Health & Wellness team is seeking a Senior Disability Case Management Consultant in a full-time contract position. This role involves technical expertise to manage a caseload of short term (STD), long-term disability (LTD), temporary medical accommodation, fitness of duty assessments, attendance support and permanent accommodation cases as needed. This position ensures that all activities align with organizational policies, program standards, relevant legislation, collective agreement(s), and industry best practices.

This is a contract position for 13 months

What will I be doing?

• R eview and evaluate employee eligibility for Short Term Disability (STD), medical accommodation and attendance support requests in accordance with policy provisions and applicable collective agreements.
• Manage the day-to-day activities for case management services including communication of decisions to all stakeholders
• Liaison with health care providers and third-party administrators/vendors such as LTD insurers, rehabilitation service providers, etc.
• Administer the Fit for Duty Program including medication review in line with disability management best practice and corporate strategy, relevant legislation, and collective agreements.
• Coordinate and implement modified work assignments/ return to work/ work hardening plans for employees.
• Work with internal and external stakeholders to assess and proactively manage an employee’s absence and accommodation needs.
• Review case and provide preparatory support in employee claims appeals, grievances including representing Metrolinx on litigated claims.
• Educate stakeholders on Health and Wellness policies and processes to ensure efficiency, fair and consistent practices.
• Manage internal stakeholder relationships to ensure appropriate follow-up is provided for safe and timely return to work.
• Maintain excellent relationships with vendors and stakeholders to ensure quality and consistent services are provided and delivered.
• Ensure that Health & Wellness program services are being delivered in compliance with legislation (PIPEDA, PHIPA, AODA, OHRC).
• Maintain the integrity and privacy of highly confidential personal and medical information.
• Monitor workplace and workforce trends and support the preparation of statistical data on incidents/illnesses for regular reporting and to make practical recommendations for continuous improvement.

What Skills and Qualifications Do I Need?

• Completion of relevant University and/or college program in a related field or discipline; nursing preferred.
• Current registration with regulated college and in good standing
• Demonstrated experience in administering Disability Management programs including Short Term Disability (STD), Long-Term Disability (LTD) and medical accommodation case management within a large and unionized environment.
• Certified Disability Management Professional (CDMP) designation or working toward or a health-related designation would be an asset.
• Demonstrated training and experience in disability claims management and modified return-to-work and accommodations in an employer setting. Specific experience with mental health and substance use claims preferred.
• Excellent Microsoft Office and Excel to prepare reports and charts for reporting trends; good knowledge of disability management software (experience with Sodales would be an asset).
• Excellent knowledge of applicable legislation; Ontario Human Rights Code (Duty to Accommodate), Occupational Health & Safety Act, Knowledge of WSIA, Freedom of Information and Protection of Privacy Act and other related legislation.
• Ability to understand, interpret and apply disability management principles in unionized and non-unionized settings.
• Sound knowledge in interpreting medical and functional information.
• Ability to deal with highly confidential information, sensitive and emotional situations.
• Strong conflict resolution/mediation and decision-making skills would be an asset.
• Exceptional interpersonal and communication skills (oral/written/presentation) required.
• Thrives in a rapidly changing environment and maintains a sense of urgency .

Don’t Meet Every Requirement?

If you’re excited about working with Metrolinx but your past experience doesn’t quite align with every qualification of this posting, we encourage you to apply. You just might be the right candidate for this or other roles. We are always looking for great talent to join our team.

We invite all interested individuals to apply and encourage applications from members of equity-deserving communities, including those who identify as Indigenous, Black, racialized, women, people with disabilities, and people with diverse gender identities, expressions and sexual orientations.

Accommodation

We value the unique skills and experiences each person brings to Metrolinx and are committed to creating and maintaining an inclusive and accessible environment. We are committed to the requirements of the Accessibility for Ontarians with Disabilities Act and other applicable legislation so if you require accommodation during the hiring process, please let our Recruitment team know by contacting us at: View phone number on canada.jobradars.com or email View email address on canada.jobradars.com.

Application Process

All applicants must be legally entitled to work in Canada. Metrolinx will be using email to communicate with you for all job competitions. It is your responsibility to include an updated email address that is checked daily and accepts emails from unknown users. As we send time-sensitive correspondence, we recommend that you check your email regularly. If no response is received, we will assume you are no longer interested in pursuing the opportunity. Please be advised that a Criminal Record Check may be required of the successful candidate.

For Internal applicants, with the recent implementation of the Internal Mobility Policy, the internal recruitment process has changed for non-union roles. Candidates must be in their current role for 12 months prior to applying for another role and each applicant must be in good standing (not participating in a Performance Improvement Plan). Please review all provisions of the policy before submitting your application.

Should it be determined that any background information provided is misleading, inaccurate or incorrect, Metrolinx reserves the right to discontinue with the consideration of your application.

We thank all applicants for their interest, however, only those selected for further consideration will be contacted.

WE ARE AN EQUITABLE AND INCLUSIVE EMPLOYER.

#LI-MM3