Claims Adjuster II, Auto/Property Hybrid Team

Our employees are at the heart of everything we do. Together, we help people, businesses, and society prosper in good times and be resilient in bad times.

Our employee promise represents Intact’s commitment to you in exchange for living our Values, striving to do your best work, being open to change and investing in your career. In return, we promise to provide support, opportunities and performance-led financial rewards at a workplace where you can shape the future, win as a team and grow with us.

Pay at Intact is about much more than just salary.

• Flexible work arrangements and a hybrid work model

• Possibility to purchase up to 5 extra days off per year

• Multiple benefits offered to support physical and mental wellbeing, including telemedicine, Wellness account and much more

• Share plan & other savings: up to 12% of salary or even more (ask how you could earn guaranteed income for life)

Salary range (but not limited to):

Annual bonus target, based on the base salary, with a potential payout of up to double the target (subject to personal and company performance):

As part of our commitment to Win As A Team , we share our success with employees through our annual bonus plan and Employee Share Purchase Plan (ESPP) – with Intact matching 50% of your net shares.

Our pension offerings provide flexibility and long-term security for our employees beyond their careers. We are one of the few companies offering the opportunity to receive guaranteed income for life via our defined benefit pension plan.

Salary for the candidate will be determined taking into consideration a number of factors including: experience, skills, qualifications, anticipated contribution to role, internal equity, etc. The salary range presented above is based on a 35-hour workweek and would represent a majority of different candidate profiles. However, we encourage candidates who may fall outside of this range to apply as well.

About the role

We are looking for Multiline Claims Adjusters - Auto and Home Insurance for our Hybrid Team! We are looking for an Adjuster to join on an 18 month contract , and to join as permanent.

As a Claims Adjuster in the Hybrid Team, you will be at the heart of what we do best: helping people. You will work within a passionate and diverse team of claims adjusters who help clients get back on track after an auto or home insurance claim.

Your strong desk management, creative thinking and drive to deliver a second to none customer experience will be an asset to our team, where you will have the exciting opportunity to investigate auto and property insurance claims of various complexity and manage them for our personal insurance operations.

What you'll do here: 

• Open new claims over the phone with clients and ensure immediate handling of the claim.
• Analyze the information gathered, interpret insurance policy wording, determines coverage, assesses damage.
• Document the claim file by meeting with all involved parties and obtaining appropriate reports and statements from customers, appraisers, third party adjusters, claimants, witnesses, police, and any other pertinent experts to determine coverage.
• Provide a superior quality of customer service to external and internal customers, and answer queries relating to the claims process.
• Collaborate effectively with various teams, including appraisal, underwriting, and subrogation.
• Settle the claim in a fair and reasonable manner, validate damages and complete payments.

What you bring to the table:

• Have at least 1-2 years of experience as a claims adjuster.
• Demonstrate agility, autonomy, and proactivity in managing your work plan.
• Your curiosity, innovation and commitment.
• Good knowledge of insurance products.
• Strong time management skills.
• Excellent written and verbal communication skills.
• Strong understanding of the claims process.
• Maintain a high level of performance and productivity.

We are an equal opportunity employer

At Intact, our Value of respect is founded on seeing diversity as a strength. We strive to create an accessible workplace where employees feel valued, included and encouraged to share their unique perspectives.

We encourage applications from individuals who are members of equity-deserving groups, including but not limited to women, Indigenous peoples, persons with disabilities, Black people, and members of the 2SLGBTQI+ community.

As part of Intact’s commitment to reconciliation, we acknowledge that we work, meet and travel across the land currently called Canada, originally inhabited by First Nations, Metis and Inuit people. This history extends through many centuries and continues to evolve today.

We have policies to ensure equal access and participation for people with disabilities, including providing workplace adjustments (accommodations). A copy of applicable policies is available on request.

If we can provide a specific adjustment to make the recruitment process more accessible for you, please let us know when we reach out about a job opportunity. We’ll work with you to meet your needs.

Please note that Intact does not provide sponsorship or other support for immigration-related matters including but not limited to employer-specific closed work permits. Candidates must be eligible to work in Canada from the anticipated start date and throughout their employment and are solely responsible for maintaining their work eligibility.

If you are an employee of Intact or belairdirect, please apply for this role on Internal Career Site.