Service Scheduler

Cornerstone Building Brands is a leading manufacturer of exterior building products for residential and low-rise non-residential buildings in North America. Headquartered in Cary, N.C., we serve residential and commercial customers across the new construction and Repair & Remodel (R&R) markets. Our market-leading portfolio of products spans vinyl windows, vinyl siding, stone veneer, metal roofing, metal wall systems and metal accessories. Cornerstone Building Brands’ broad, multi-channel distribution platform and expansive national footprint includes more than 18,800 team members at manufacturing, distribution and office locations throughout North America. Corporate stewardship and Environmental, Social and Governance (ESG) responsibility are embedded in our culture. We are committed to contributing positively to the communities where we live, work and play. For more information, visit us at  .

Ply Gem Canada is a growing company in the building products industry backed by Cornerstone Building Brands, providing us with stability and strength in the North American market. Cornerstone Building Brands is the largest manufacturer of vinyl windows in North America with brands you’ve come to know and trust. We have endless building product options from standard to specialty to customized to whatever you’re looking for. But it’s our service capabilities that sets us apart.

At Ply Gem Canada, we strive to produce a continuous stream of market leading products and services. We are creative and seek to recognize, embrace and apply new ideas and commercialize them more quickly than our competitors. We relentlessly seek to raise the bar on our products and services. We establish a reputation for innovation, quality and service that differentiates us from our competitors and enables us to tailor products and services to be the market leader.

Job Description

Reporting to the Branch Operations Lead, the Service Scheduler will be responsible for general
administration duties, maintaining daily /weekly reports, lockouts and reschedules. The position will be
required to communicate with customers, efficiently update service data, collaborate with service and
distribution, and work within a team-based environment. It will be the Service Scheduler responsibility to
have a detailed knowledge of computer applications (i.e. Microsoft Office Suite), business reports for both
interpreting and compiling, and the Customer Service System (for both inquiry and input).

GENERAL RESPONSIBILITIES:

• Manages the service orders that are generated into AccuSchedule ensuring we are not overcapacity for what we can achieve each day.
• Schedule Service Work Orders with Customers
• Sends out daily communication to our Inside Sales Team letting them know what our next available service date is.
• Generates, compiles, and distributes all daily, weekly, and monthly reports as required.
• Review the branch sheets daily and sort them into complete, R/O or reschedule. Distribute the run sheets to Service Staging.
• Creates and distributes service schedule & run sheets approximately 3-5 days in advance for Inside Sales, Field Service Technicians, and Service Stager on a daily basis. In creation of runs, ensure that they are efficient based on geography/area, job type, total hours and abilities required to complete the job.
• Maps each run out to ensure highest efficiency, also takes into account trade days or special requests for specific times.
• Authorize, amend, or reject any service additions or changes after run sheets have been distributed. Clearly communicate last minute changes affecting the run sheets are to the Stager.
• P.O.’s: Maintain status of PO’s and make sure all are accounted for, logged, and approved.
• Team Effort: Request and provide assistance to ensure all tasks are completed daily. Verify that the branch staging process is followed and adhered to.
• Vehicle Maintenance: maintain and update all VM reports daily.
• Assign, route and distribute scheduled service orders as required and ensure all service paperwork brought back is accounted for and processed through proper channels.
• Update Corporate Service Report Card.
• Other duties: Perform other duties as assigned by others and by requirements of this position.

Qualifications

• Great interpersonal skills that enable you to clearly and effectively communicate with builders, homeowners, suppliers and other employees
• Critical thinking, organization and time management
• Ability to work under pressure and tight deadlines
• Coordination/Dispatch/Scheduling experience an asset
• Excellent knowledge of Microsoft Office Suite and a high level of computer proficiency
• 2 year diploma in business/office administration or equivalent work experience preferred

Additional Information

Ply Gem Canada is committed to an inclusive, equitable and accessible workplace. We encourage applications from all qualified candidates, including those with disabilities. We will accommodate applicants’ needs, upon request, throughout all stages of the recruitment process. Please inform us of the accommodation(s) that you may require. Information received relating to accommodation will be addressed confidentially.