Paralegal

Bilingual Paralegal/Legal Claims Specialist - Quebec

• Well-known global organization
• Career advancement/growth opportunities
• $115-125/K plus bonus, pension, company vehicle, etc.

The Bilingual Claims Specialist serves the Client’s subject matter expert for Small Claims Court actions , arbitrations, and customer dispute resolution across both common law and civil law jurisdictions.

This role focuses on early resolution, advocacy at hearings, and cross functional coordination in a primarily remote environment.

Key Responsibilities

Claims &Dispute Mana g ement

• Review and respond to customer demand letters
• Defend and represent Client in Small Claims Court and CAMVAP matters (virtual or in-person).
• Collaborate with Customer Relations to foster early, customer-centric resolution of customer complaints.

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Stakeholder Coordination & Reportin g

• Liaise with dealers, field staff, and internal teams to review and respond to customer complaints.
• Coordinate regular alignment meetings between Legal and Customer Relations.
• Prepare monthly management reporting.

Le g al Support& Research

• Provide timely risk-based legal guidance.
• Conduct legal and jurisdictional research.
• Prepare witnesses for hearings and assist with departmental reporting.
• Support Service Capacity Planning aligned with Business Development strategies, supporting short-,and long term requirements, including both physical and human capacities

Qualifications

Formal Education:

• Associate Degree I College Degree
• Licensed Paralegal in good standing with a Canadian Law Society

Experience:

• 5+years of litigation experience

Skills and Qualifications:

• Licensed Paralegal in good standing with a Canadian Law Society (if based in Ontario)
• Fully bilingual in English and French.
• Strong advocacy and hearing representation experience.
• Knowledge of Small Claims Court rules and CAMVAP.
• Excellent communication and organizational skills.
• Ability to manage a high volume of files independently.
• Asset: Automotive sector experience.

Work Flexibili ty:

• This position is fully remote
• Must have a valid driver's license and be willing to travel up to 10-20% throughout Canada, including periodic trips to our corporate offices in Ontario.