Procurement Operations Manager Toronto

Manulife

Lead procurement operations for Manulife in hybrid Toronto work, combining transactional oversight with sourcing and stakeholder management expertise.As Manager, Transaction Operations, you will support procurement services across North America. The role combines operational leadership, supplier engagement, contracting, governance, and process improvement. You will coordinate with the MGS offshore delivery team while helping deliver measurable business value through compliant procurement activities.Key Responsibilities:
Oversee transactional procurement services supporting North AmericaCoordinate daily activities with the MGS offshore delivery teamManage stakeholder escalations and procurement inquiriesLead low-to-medium complexity sourcing initiativesMonitor KPIs, service levels, and cycle-time performanceRequirements:
Five or more years of procurement or related experienceExperience managing supplier engagements and procurement transactionsUnderstanding of sourcing, contracting, governance, and supplier managementShared services or offshore delivery model experienceBachelor's degree or equivalent experienceBring procurement operations, sourcing, stakeholder management, and analytical skills to Manulife's hybrid Toronto team supporting North America.
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