Store Manager

The primary role of the store manager is to maintain the efficient running of the total store. To provide an outstanding experience to all store guests while controlling costs and contributing to business plans to continually improve sales, profitability and in-store execution.
Store Standards
Maintain a clean and tidy salesfloor from open to close
Ensure adequate staffing levels to maximize business
Review and update product displays to ensure the customer experience reflects available product and sales priorities
Ensure all store product is displayed and priced with full up to date information
Maintain an efficient standardised back of house lay-out to maximize filling efficiency, ease of re-stocking, ease of inventory counting and control of shrink
Ensure all fixtures and fittings are in shape as new, replacing or repairing any damage or broken items as required with the minimum of delay
Ensure all staff and back areas are clean and tidy, including back of store garbage area
Maintain all store notice boards up to date and accurate
Ensure exterior of store, and customer entrance area are clean and presented as new everyday
Take responsibility as required by law for store Health and Safety programs, following legislated programs and reporting requirements
Train and update all staff members on H&S requirements
Store Processes
Maintain control of store inventory file in POS system
Manage and control damages and inventory adjustments
Ensure POS transactions and end of day cash reconciliation is accurate and follow-up and any discrepancies
Ensure daily balance of funds takes place and follow-up on any discrepancies
Maintain and control the product card library, and order new or replacement cards when required, with the minimum of delay between receipt of product and presentation of product to guests
Manage store schedule to ensure best possible coverage of floor and none customer facing activity, while minimizing labour expense
Manage Humanity daily and weekly reporting, and communicate payroll detail to Payroll Support
Ensure that activities and responsibilities are adequately delegated to appropriate support levels in store
Coach and direct team members to carry out their daily duties
Ensure daily, weekly and ad-hoc communication of information occurs to all necessary team members to allow them to carry out their tasks and responsibilities
Identify poor performance and ensure performance improvement plans are initiated and followed up on
Using a progressive discipline process, follow-up and review poor performers. Seek approval to terminate team members if this becomes necessary
Maintain team discipline in personal presentation and personal behaviour standards
Identify strong performers and ensure development plans are in place, with appropriate and approved increase in responsibilities
Identify vacant positions or new requirements, seek approval to recruit
Be a key stakeholder in recruitment and promotion decisions
Onboard and ensure all new employees are adequately trained to carry out their job roles prior to their first solo shift
Be decisive and prepared to act within your remit with a sense of urgency for the business
Security and Compliance
Fully understand your responsibilities as a certified store manager with regards to AGCO Requirements
Ensure store security systems are operational and utilized when necessary to investigate security or shrink concerns
Ensure security of guests and staff by enforcing the highest standard of behavior and presentation of in-store Security staff
Follow-up and report on any suspicious incidents of guest or team member behavior
Carry out any required store audits to maintain accuracy and compliance to company standards
Other Duties
Be a brand ambassador
Represent the brand when required for media or community events
Any other reasonable duties as required by store ownership
Qualifications
Minimum of 10 years work experience in the retail or related service industry.
Minimum of 3 years work experience in a supervisory/management role i
High School Diploma
Post-secondary education in Business Accounting courses or equivalent will be considered an asset
Proven ability to lead a team of 15+ team members
Prior work experience in a regulated environment is a definite asset
Knowledge of and experience working with Cannabis industry would be considered an asset
Desire and ability to develop a positive in-depth understanding of cannabis
Must be enthusiastic, friendly, optimistic, outgoing, and a team player
Proficiency in Microsoft Office Suite (Word, Excel)
Ability to analyze data to make decisions
Must have excellent attendance and professionalism
Detail oriented and able to handle cash, and operate a POS register
Must be able to successfully pass a criminal background check
Strong organizational, communication, time management and problem-solving skills
Available to work rotating shifts including: days, evenings, weekdays, weekends, and some holidays
Valid CanSell certification
Knowledge of Bill 11: The Safe and Responsible Retailing of Cannabis Act
Tokyo Smoke
welcomes and encourages applications from people with
disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.
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