Sales and Customer Service Consultant - West Coast US or Canada - Remote

Aurora Expeditions is an award-winning, Australian-owned expedition company pioneering experiential travel for 35 years. A pioneer in Polar Expeditions, Aurora is deeply committed to environmentally respectful travel, and we take real actions for the care of the planet.

Founded on the guiding principles of adventure and endless exploration, the small ship experience is intimate and friendly. Aurora Expeditions takes travelers on perspective-altering experiences to some of the planet’s most remote and incredible places.

Aurora’s three purpose-built ships, Greg Mortimer, Sylvia Earle, and our brand-new small expedition ship Douglas Mawson are designed for global discovery and cultural immersion.

About you

You have a love for travel, the great outdoors, and a keen sense of adventure. You are positive and proactive and want to work for a purpose-driven business. Ideally you will live on the West Coast of North America or Canada.

About the role

We are looking for an experienced and skilled person who will thrive on building rapport and selling great adventures to our customers. If you are passionate about sustainability and you are someone who can bring their exceptional sales techniques to the role, be one of our customer service champions ensuring our expeditioners have the trip of a lifetime, then this could be the role for you.

The role of Sales and Customer Service Consultant is responsible for handling inbound sales inquiries via phone calls and emails from both travel agents and consumers, understanding their requirements, providing tailored recommendations, and successfully concluding sales transactions, all while fostering long-term relationships. Excellent relationship building and customer service skills, strong communication, and the ability to thrive working in a fast-paced environment will help you to be a success in the role.

These are some qualities that you will possess

• 3 years’ travel sales and customer service experience preferably within a contact centre environment.
• Relevant tertiary qualifications, for example tourism, sales or hospitality.
• Ability to quickly learn and maintain current knowledge of Aurora Expeditions products and services.
• Demonstrated knowledge of Microsoft Office applications, CRM software (Salesforce preferred), and experience with travel reservations systems is desirable.

What’s on offer:

• Aurora Expeditions is a leader in adventure travel, committed to delivering life-changing experiences in the world’s most remote destinations. You’ll join a passionate team that values creativity, innovation, and collaboration.
• Working for a purpose driven, B Corp certified Global Business.
• Wellbeing policies including volunteering leave and fitness reimbursements