IT Infrastructure and Support Manager

IT Infrastructure and Support Manager

Trigo Quality Solutions

Pickering, ON

Overall Purpose

The IT Infrastructure and Support Manager, leads all IT operations and systems for the Americas region (US, Canada, Mexico, and Brazil). This hands-on leadership role merges regional IT strategy with daily system administration, infrastructure engineering, and senior-level support to ensure the stability, security, and scalability of IT services.

The position requires close partnership with the global corporate IT leadership (based in France) to align regional activities with global strategy. This role is also key to supporting TRIGO's Quality Management System (QMS), corporate standards, and continuous improvement programs.

May Report to

EVP, TRIGO Americas / Group Digital and IT Officer

Responsibilities

Strategic Business Partnership

• Partner with executive leadership to define the regional IT roadmap
• Lead and supervise all regional IT infrastructure projects, developing progress reports, requirements documentation, and presentations
• Collaborate with Finance, Operations, and Sales to enable cross-functional digital solutions
• Provide data integration and analytics support
• Represent IT in management reviews, ensuring alignment between technology and corporate strategy

Core Technology & Infrastructure Management

• Oversee and actively participate in the management and troubleshooting of all network operations, inter-office connectivity, and secure remote access (VPN)
• Maintain and optimize physical and virtual servers, databases, and hosting environments
• Ensure regular data backups, business continuity, and disaster recovery readiness
• Evaluate emerging technologies and cloud solutions to enhance efficiency and scalability
• Conduct regular audits of local infrastructure, IT contracts, and organization to ensure alignment with Group IT standards.

Cyber Security & Risk Management

• Lead the hands-on implementation, configuration, and management of cybersecurity tools and threat-detection systems
• Manage user access controls, onboarding/offboarding processes, and system privileges
• Ensure compliance with corporate and legal standards (e.g., GDPR, data protection)
• Develop, test, and maintain Business Continuity and Disaster Recovery plans

IT Resource & Financial Management

• Optimize IT assets, vendor relationships, and budgets to maximize value and control costs:
• Manage procurement, deployment, and lifecycle of hardware and software assets and licenses
• Lead vendor negotiations and manage service contracts and provider performance
• Prepare and manage the annual IT budget; report on expenses, KPIs, and ROI

User Support & Team Leadership

• Lead and mentor the IT helpdesk team, directing service operations, monitoring SLAs, and acting as the final point of technical escalation.
• Develop internal documentation, user guides, and training to improve technology adoption
• Promote a culture of safety, collaboration, and continuous improvement

Other

• Any other duties as assigned

Knowledge, skills, abilities

Hard skills

Values & attitudes

Required

· Azure Expertise: Proven experience leading an Azure migration; deep expertise in designing, deploying, and managing Azure infrastructure (Azure Policy, RBAC, Defender for Cloud, Monitor, ASR).

· Hybrid Infrastructure: Deep understanding of traditional on-premises infrastructure (Windows Server, Active Directory, Virtualization) and its integration with Azure.

· Networking & Security: Strong technical background in network administration (IP, VPN, LAN/WAN), telecom, and core IT security principles.

· Proficiency in English.

Global team spirit

· Team player

· Caring for people

· Open-minded

Excellence

· Reactive

· Resilient to pressure

· Rigorous

Customer focus

· Client oriented

· Reliable & trustworthy

· Flexible

· Initiative

· Autonomous

· Innovative

· Daring

Work experience

Overall recommendations

· Minimum 7 years of progressive, hands-on IT operations or infrastructure management experience, ideally within a multi-site or service organization

· Proven leadership in managing technical teams, vendors, and enterprise-level systems

· Demonstrated experience both leading and serving as a key technical contributor on IT projects, from requirements gathering through to delivery and reporting

Education background

Overall recommendations

· Bachelor's Degree in Information Technology, Computer Engineering, or related field

· Certification such as "Microsoft Certified: Azure Solutions Architect Expert" is highly preferred.