Staff Product Designer, Agentic Experiences

Why is this role important?
A t Loblaw Digital, we know that our customers expect the best from us. Whether that means building the best, most innovative online shopping experience, or designing an app that will impact the lives of people across the country, we're up for the challenge. From our office in Downtown Toronto, we've created leading eCommerce experiences in the online grocery shopping, beauty, pharmacy, and apparel spaces, and we're only just getting started.At Loblaw Digital, we create digital experiences that help Canadians Live Life Well across health, grocery, beauty, apparel and more. As we explore the next generation of AI-powered experiences, we're reimagining how customers interact with our products and services, making everyday experiences simpler, more connected and more intuitive.As Staff Product Designer, Agentic Experiences, you'll help shape that future while strengthening the designers and teams bringing it to life.This is a senior individual contributor leadership role that brings together experience strategy, hands‑on product design, coaching and cross-functional influence. Working across Digital Health and eCommerce, you'll focus on complex, emerging experience challenges that span products and teams, helping establish new interaction models, shared design approaches and more connected customer experiences.Reporting to the Senior Director of Product Design, Digital Health and Conversational Experiences, you'll partner closely with Product, Engineering, Research, Go‑to‑Market and design leaders to explore emerging interaction models, turn ambitious ideas into tangible experiences and bring them to market. You'll also serve as a trusted mentor to designers, helping them strengthen their craft, navigate ambiguity and grow as product thinkers and design leaders.The impact you'll make
Shape the future of agentic experiences
You’ll help define how conversational and agentic experiences come to life across Loblaw Digital, connecting Health and Commerce to create more seamless customer journeys.Establishing experience principles and interaction models that address customer context, trust, autonomy and control, including when an agent should act, ask or defer to the customerPartnering with Product, Engineering and Research to identify opportunities, frame problems and define measurable outcomes grounded in customer needs, business priorities and technical realitiesConnecting teams working on related challenges to share insights, align on experience direction and build more consistent journeys across productsCoach, mentor and elevate designers
A meaningful part of your impact will come through the growth and effectiveness of the designers around you. You'll be a trusted craft and strategic thought partner to Product and Content Designers, helping them strengthen their design judgment, tackle complex experience challenges and grow their capabilities alongside their day‑to‑day design leadership.Providing ongoing coaching, one‑on‑one working sessions, critiques and hands‑on design guidance to strengthen designers' craft and product judgmentOffering clear, constructive and actionable feedback that raises quality while giving designers autonomy to explore, learn and growSupporting designers as they navigate ambiguity, cross‑functional challenges and competing expectations, helping them develop their own influence and leadershipPartnering with design leaders and people managers to identify skill‑development opportunities and strengthen the team's overall capabilitiesMake strategy tangible through design
You’ll move comfortably between big‑picture thinking and detailed product design, helping teams explore possibilities, challenge assumptions and turn emerging ideas into real experiences.Creating concepts, journeys, service blueprints, interaction models and rapid prototypes using tools such as Figma, Replit and emerging AI‑enabled workflowsLeading workshops and working sessions with designers and senior cross‑functional partners to build shared understanding and align on product directionWorking hands‑on alongside designers and delivery teams to translate concepts into usable interfaces and high‑quality shipped experiencesUsing research, experimentation and product metrics to validate decisions, measure outcomes and improve experiences over timeChampion design quality and consistency
You'll help raise the quality and consistency of experiences across teams by contributing expert design judgment, developing shared patterns and guiding complex interaction decisions.
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