Senior Customer Success Manager In Edmonton

Elevate customer satisfaction as a Senior Customer Success Manager at Esri Canada in Edmonton. Drive strategic outcomes and foster executive relationships in a hybrid work environment.
In this key role, you will report to the Prairies Region Director and be responsible for managing high-value GIS customer accounts. You will lead complex customer success strategies, ensuring value realization, retention, and revenue growth while acting as a trusted advisor to senior stakeholders. This position is pivotal for aligning sales and services with customer priorities.
Key Responsibilities: - Own strategic outcomes for GIS customer accounts - Define and execute multi-year Customer Success Strategies - Serve as a trusted advisor on location intelligence initiatives - Coordinate account planning across internal teams - Navigate and resolve high-impact customer escalations
Requirements: - Minimum 7 years in GIS and customer success roles - Proven experience in retention and renewal strategies - Ability to influence executive-level stakeholders - Strong analytical skills for assessing customer health - Post-secondary degree in GIS or related discipline
Drive success by fostering relationships and implementing effective strategies for Esri Canada's valued clients.#J-18808-Ljbffr