Conseiller(Ère) Technique Principal(E)

Employer:
Industrial Alliance, Auto and Home Insurance Inc.Other Possible Location(s):
Montreal, Quebec
Are you passionate about home insurance claims and looking to apply your expertise to the most complex cases, skills development, and the evolution of claims practices? As a
Senior Technical Advisor - Major Losses, you will play a strategic role as a technical resource for claims adjusters, reviewers, and claims adjusters outside Quebec.
You will contribute to the analysis and settlement of highly complex claims while supporting the development of expertise, consistency in practices, and knowledge sharing. Through your experience and influential leadership, you will also support managers in high-stakes situations and contribute to advancing claims practices.
What You'll Accomplish With Us
As a
Senior Technical Advisor - Major Losses, you will be at the heart of our mission. Your main responsibilities will include:
Act as a technical resource and mentor for claims adjusters, reviewers, and claims adjusters outside Quebec, supporting them in analyzing complex claims and developing their professional expertise.
Analyze sensitive, disputed, or high-risk claims and provide specialized recommendations regarding coverage, liability, and settlement strategies.
Support the team in managing major direct property damage claims, liability claims, bodily injury claims, latent defects, recoveries, and subrogation.
Provide on-site coaching, contribute to identifying training needs, and promote coaching, knowledge transfer, and skills development.
Participate in the development and improvement of departmental standards, procedures, guidelines, and tools;
help monitor industry best practices, case law, and emerging trends;
and advise managers on high-impact situations and continuous improvement initiatives.
What Could Accelerate Your Success in This Role
We are looking for someone who:
Holds a valid property and casualty insurance claims adjuster licence, a valid driver's licence, and a college or university degree in a relevant field, or an equivalent combination of education and experience.
Has a minimum of 15 years of relevant experience in home insurance claims, including extensive experience with major losses and managing complex or disputed claims.
Has excellent knowledge of liability, bodily injury, latent defects, recoveries, and subrogation, as well as a strong understanding of the laws and regulations applicable to claims adjusting.
Is recognized for their influential leadership, professional credibility, judgment, and excellent analytical, synthesis, and problem-solving skills.
Stands out for their communication, coaching, mentoring, and knowledge-transfer skills, as well as their ability to handle sensitive or high-stakes situations with tact and confidence.
Demonstrates a strong collaborative mindset, thoroughness, autonomy, and organizational skills, along with a keen interest in continuous improvement and expertise development.
Is available for occasional travel, particularly for coaching and on-site support activities, as well as occasional meetings or activities at the Quebec City offices.
Has an advanced level of English proficiency, as the incumbent will be required to manage claims involving English-speaking clients or insured individuals on a regular basis.
Why You'll Love Working With Us
A work environment where learning and development come together with a shared pursuit of excellence.
Artificial intelligence is in everyone's hands, helping increase personal efficiency and support the organization's growth.
A healthy, safe, equitable, and inclusive environment where everyone can freely express and develop their potential.
The flexibility of remote work, combined with opportunities for collaboration and on-site coaching.
Vacation, wellness, and personal development days
Employee and Family Assistance Program
Ergonomic furniture program
Performance bonus
Discounts on iA products
And much more!
Get ahead of your career, where your talent belongsSee why so many people choose iA!
Company OverviewiA Financial Group is the strength of a company with a human side, with its over 10,000 employees. Together, we have earned the trust of our more than five million clients and 50,000 advisors who have chosen us for their insurance, savings, and wealth management.
With over $235 billion in assets, we're a key player in the financial services industry in Canada and the United States. The secret to our success? Investing in you, one person at a time. Because, for over 130 years, we have believed that it's by supporting our employees and surrounding ourselves with the most reputable leaders in the industry, we will continue to innovate.
Our commitment to Diversity and InclusionAt iA Financial Group, we support and celebrate diversity. We strive to provide a workplace that is recognized as inclusive for all, regardless of ethnic origin, nationality, language, religious beliefs, gender, sexual orientation, age, marital status, family situation, or physical or mental disability.
Please note that if you need help or assistance to make the recruitment process more accessible for you, write to us. Someone from our team will be happy to assist you.
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