Service Delivery Manager At Lenovo

Elevate your career with Lenovo as a Service Delivery Manager focusing on Digital Workplace Solutions. Build strong customer relationships and drive operational excellence while ensuring service commitments are met.
In this customer-facing role, you will oversee the delivery and management of strategic accounts in North America. The Service Delivery Manager is pivotal in fostering engagement with key stakeholders, advocating for customer needs, and maintaining service quality. You'll blend operational rigor with a passion for outstanding service outcomes, making this role perfect for highly motivated professionals.
Key Responsibilities: - Manage customer accounts and act as primary contact - Lead governance meetings and operational reviews - Address customer concerns and escalate when needed - Monitor service performance and compliance with SLAs - Drive service improvement initiatives across functions
Requirements: - Bachelor's degree in IT, Management, or equivalent - 5+ years in service delivery or customer success roles - Bilingual in French and English for stakeholder communication - Experience with service-level management and governance - Strong problem-solving skills during escalations
This role blends customer management, operational expertise, and service excellence, ideal for those committed to improving customer experiences.#J-18808-Ljbffr