Parts Counter Support Person

Job Responsibility:

Our Parts Administrator is an important liaison between the Corporate Warehouse, Concord Parts Department and the Toromont Cat Customers providing hands on support to the Parts Counter Teams in the Concord Branch.

As a Parts Counter Person , YOU will experience:

• Working within one of the safest organizations in the industry where your safety and well-being are our most important priority
• Working for the best in class equipment dealer and with the premium Caterpillar brand
• Opportunities to continuously Learn, Grow and Develop with our Toromont team through our internal Training teams that are geared for your success
• Competitive total rewards including: wages, benefits, and premiums (as eligible)
• An opportunity for flexible work schedules and opportunities across multiple locations across Eastern Canada

In a typical day, YOU will:

• Demonstrate workplace safety, environmentally sound and healthy behaviours at all times in support if Toromont's Health and Safety Policy, Programs and initiatives
• Monitor customer order picking system to ensure orders are completed in a timely, efficient and accurate manner
• Provide exceptional customer service by locating customer orders stored in the warehouse and delivering products to the front counter
• Coordinate arrangements for large orders to be loaded on the lift truck in a timely manner
• Proactively clean all inventory shelving and loading docks to maximize use of area
• Act on all transfers and returned core items in a timely and accurate manner
• Receive and process returned parts in a timely and accurate manner
• Assist with customer inquiries as requested and ensure high level of customer service and satisfaction

Must-haves for this role:

• Post Secondary Education and 2 years experience in a similar retail or truck parts counter environment
• Technical aptitude and knowledge of CAT products would be an asset
• A safety conscious team player with commitment to deliver internal and external customer service excellence continuously with a sense of urgency
• Excellent communication and interpersonal skills to interact with all levels of cross functional teams
• Highly organized with the ability to effectively achieve results in a fast-paced and demanding environment
• A mindset for continuous improvement and ability to manage multiple and changing priorities
• Proficient with computers and Microsoft Office Applications
• Knowledge of CAT systems or experience with CAT parts operations or similar systems would be an asset
• Willing and able to work flexible hours in support of the business needs

About Toromont Cat

With over 4,000 employees and 56 locations from Manitoba to Newfoundland, Toromont Cat has a proven track record, industry knowledge, dealership infrastructure, and service mindset to ensure our Construction, Mining, and Power Generation customers succeed. At Toromont Cat, work is built around people's strengths, our products, technology and an outstanding customer experience and through our strong partnership with Caterpillar ™, Toromont Cat takes care of our employees who take care of our customers! When you join our team, you become a member of the Toromont family. Your success is our success!