Ground Operations Associate
Full-time
Delmar International Inc.
Mandate:
Reporting to the Operations Manager, the Operations Associate supports the day-to-day operations of a logistics company. This role involves tracking shipments, updating systems, and managing administrative tasks to ensure smooth and efficient processes.
Responsibilities include, but are not limited to:
- Monitor shipments using tracking systems to ensure timely movement of goods from departure to arrival.
- Schedule pickup and delivery appointments.
- Provide real-time shipment updates to internal teams.
- Accurately enter details into client portal management software.
- Deliver excellent service to carriers via phone and email.
- Escalate unresolved issues promptly.
- Perform other duties as assigned.
Requirements:
- Minimum 1 year experience in a data entry
- Strong written and verbal communication skills.
- Proficiency in Microsoft Excel
- Bilingual (English and French)
- Fluency in English is mandatory as this role deals with Canadian and US employees (80%).
What You Offer:
- Ability to work efficiently in a team environment with a positive attitude.
- High accuracy in performing repetitive tasks.
- Strong multitasking skills.
- Consistent quality and productivity aligned with department standards.
- Exceptional attention to detail.
What We Offer:
- Equal opportunity employer
- Competitive compensation
- Comprehensive health and dental care
- Referral bonus
- Employee recognition and appreciation program
Vacancy posted 5 hours ago
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