Sales & Member Results Manager

Job Description

Job Description

Use of AI: We do not use AI in the screening and the interview process. A member of our team reads your resume and speaks with you.
Role: In-person, hiring for current role
Location: Multi-location (primarily Tillsonburg and Ingersoll region, with occassional travel to KWC region on need basis, own transportation required with valid G/G2 license)

Salary: $45000-91000*
*$45,000 as base salary , plus performance based bonuses as a part of the total compensation package.

Job Summary:

Are you passionate about fitness, driven by results, and motivated by the opportunity to make a meaningful impact on both people and business performance? If you thrive in an environment where performance, accountability, and member success matter, this role may be for you.

We are looking for a passionate, energetic, and results-driven Sales and Member Results Manager to join our team. This is more than a sales role. It is an opportunity to manage a club with the ownership and accountability mindset. You will manage all aspects of club operations while taking a strong leadership role in driving membership growth, improving lead-to-member conversion, increasing club revenue, building relationships, creating exceptional member experiences, taking ownership of club performance and developing a club culture where members feel supported and motivated to achieve results.

The Sales and Member Results Manager is expected to be highly accountable for the performance of their club. You will actively monitor sales activity every day, follow up with prospects, identify opportunities to improve close rates, and take initiative to ensure the club is consistently moving toward its sales and revenue goals.

If you are competitive in a healthy way, enjoy being measured by results, take ownership rather than waiting to be told what to do, and are looking for a role with potential for growth and advancement, this opportunity is for you!

Responsibilities:

• Manage all marketing-generated and walk-in leads to recruit new prospects while proactively creating new membership opportunities through referrals, community outreach, member engagement, and organic social media efforts.
• Take ownership of the club's lead-to-member conversion and close rate by consistently following up with prospects, identifying missed opportunities, and improving the sales process by effectively handling objections
• Conduct effective membership consultations and club tours with a strong focus on converting prospects into members.
• Monitor key sales and performance metrics and take proactive action when results are below expectations.
• Develop and implement strategies to increase membership growth, sales performance, referrals, and overall club revenue.
• Take initiative to identify problems at the club, recommend solutions, and implement improvements rather than waiting for direction
• Work collaboratively with the Growth Manager to share best practices, improve sales performance, and contribute to overall business growth.
• Maintain consistent follow-up with prospects throughout the sales process and ensure no qualified lead is left unattended.
• Deliver an exceptional member experience by creating a welcoming, supportive, and results-focused club environment.
• Build strong relationships with members to increase retention, satisfaction, referrals, and engagement.
• Take ownership of member engagement and help ensure members are actively using the club and progressing toward their fitness goals.
• Generate organic leads maintaining an active social media presence for the club by creating and posting engaging organic content that showcases member success stories, club culture, events, and community involvement.
• Complete administrative duties, including but not limited to membership agreements, reporting, member account management, sales tracking, and general club administration.
• Clean and maintain the day-to-day upkeep of the facility and ensure the club consistently meets Anytime Fitness standards.
• Oversee coaching sessions and ensure coaching staff are creating an exceptional experience and contributing to member results and retention.
• Contribute to a positive culture aligned with Anytime Fitness values, service standards, and expectations of accountability.

This is a standalone role.

Requirements :

• Ownership and accountability mindset
• Must be 18 years of age or older
• Must have a valid G2 or G driver’s license with a reliable mode of transportation
• Must be flexible to work at all 5 club locations as per the business needs.
• Saturday availability is required. Shifts are scheduled for five days a week between Monday and Saturday.

Why You will Love Working With Us:

• Comprehensive health & dental benefits, life and AD&D insurance
• A complimentary Anytime Fitness membership (because we practice what we preach!)
• Performance-based bonuses and opportunities for growth
• Gas reimbursement program if commuting outside of home location to KWC region
• A supportive working environment that is focused on continuous learning and development
• Culture of accountability and building each other up vs tearing each other down

Education and Experience:

• 2+ years of experience in sales and customer service
• High school diploma or equivalent required
• Proficiency with Google Suite
• Experience in fitness industry
• Social media experience is an asset

Physical Requirements:

• Must be able to lift up to 50 pounds at times.

ONLY SHORTLISTED CANDIDATES WILL BE CONTACTED.

Equality Statement

Anytime Fitness values diversity as an imperative element to the workplace that is integral to creating an inclusive and positive organizational culture. As such, we recognize and respect the diverse identities of all staff and clients, and seek applicants who embrace these same values of equity, diversity, inclusion, and belonging. Anytime Fitness encourages candidates from every walk of life to apply for any available positions, while consistently providing a non-discriminatory recruitment experience and inclusive work environment.

Anytime Fitness is committed to providing accessibility for all persons with disabilities. Should you have any accommodation request including, but not limited to application, interview, or workplace, please contact Human Resources and we would be happy to assist.