Clients Solutions Specialist (Quotes Translation Projects)

About Apertera

Apertera is leading the evolution of language solutions for high-stakes content. We partner with enterprises as an extension of their teams, combining professional expertise with Adaptive AI technology that is continuously refined by client context.

For more than twenty years, Apertera has set the bar for legal, financial, and regulatory translation, serving the most rigorous buyers, including over 75% of major national Canadian law firms, all major banks, and leading securities regulators. 

Apertera is Canadian-owned, ISO 17100 and SOC 2 certified.

Our core values: 

• Innovation
• Dedication
• Fanatical commitment to quality and service
• Resourcefulness
• Collaboration

Job Summary

As a Client Solutions Specialist, you will act as a key support to the Go-to-Market team, serving as a subject matter expert in the translation process. In this role, you will provide technical guidance on client calls, strategically recommend solutions tailored to client needs, and identify opportunities for growth. You will also ensure timely follow-ups and prioritize strong client relationships through clear communication, problem-solving, and technical expertise.

This position requires both strategic thinking and hands-on operational knowledge, enabling you to bridge client needs with our capabilities and deliver measurable business value.

Duties and Responsibilities

• Monitor incoming requests and pending quotes to ensure each step is completed within the time frames of our company policy. 
• Receive and review inbound quote requests and contact clients to gain a better understanding of project scope and requirements.
• Fully responsible for the life of the “quote”.
• Work closely with Sales and Operations to ensure client needs are understood and met.
• Coordination with the Linguistic Operations team during the pre-sale stage to ensure optimum results throughout the project once approved.
• Follow up on quotes and client inquiries to demonstrate care, address objections proactively, and increase win rates.
• Resolve client concerns by providing appropriate solutions and alternatives within agreed timelines, ensuring proper closure and satisfaction.
• Identify product expansion, up-sell, and cross-sell opportunities within existing accounts and communicate them to the internal/external sales team (directors and managers).
• Keep track of quote metrics (response times, client satisfaction, etc.) through the use of Client Relationship Management (CRM) tools and other systems.
• Build and maintain relationships with clients by providing excellent customer service and support
• Help develop proposals and respond to RFPs or RFQs
• Attend industry events

Qualifications 

Experience

• Minimum of 2 years in Project Management, ideally within the translation or localization industry.
• Experience in translations, communications, or SaaS industries is a plus.
• Proven experience working with middle and senior management in client or partner relationships.

Education

• College diploma, university degree, or equivalent.

Skills and Competencies  

• Working knowledge and proficiency using a CRM software (Salesforce, Hubspot, etc.)
• Superior organizational skills - able to work on multiple projects simultaneously, meet tight deadlines, manage changing priorities, and work under pressure.
• Very strong work ethics and interpersonal skills are essential to develop trusted relationships.
• Organized, analytical, and methodical with strong attention to detail.
• Process-driven to ensure that the sales cycle is optimized and client retention is maximized
• Ability to work independently and as part of a team.
• Excellent written and verbal communication skills.

Language Requirements 

• Advanced French proficiency is an asset. 

Benefits & Perks You’ll Love:

• Comprehensive Health Insurance: Including vision, dental, complementary therapies, and support for your overall well-being.
• Your Birthday Off: We celebrate your special day!
• 6 Personal/Sick Days: Take the time you need for your health or life’s unexpected moments.
• Work-Ready Equipment: Get the tools you need to succeed, provided upon request.
• Hybrid Work Model: Enjoy the best of both worlds with a mix of in-office collaboration and remote flexibility.
• Learning & Growth Opportunities: Training and resources tailored to your role and department.
• Supportive & Collaborative Team Culture: Work alongside team members who genuinely have your back
• Team Recognition & Action Awards: Celebrate wins and contributions in meaningful ways.
• Employee Referral Program: Earn rewards for bringing amazing talent to our team.