Senior CRM Application Solutions Designer

Shape complex CRM application solutions through requirements analysis, technical documentation, and user experience design. Work details are not stated.

The Senior Solutions Designer plans and designs solutions for client application business requirements and project deliverables. Responsibilities span business rules, use cases, screen flows, accessibility, usability testing, and high-level application architecture. The position also requires evaluating existing systems, capacity, performance, risks, and technology options.

Key Responsibilities:

• Gather client business requirements and assess technology needs
• Develop use cases, business rules, and requirement documents
• Create screen flows, mockups, and high-fidelity prototypes
• Conduct user research, usability testing, and feedback analysis
• Assess system performance, capacity, risks, and improvement options

Requirements:

• At least seven years designing Oracle Siebel CRM or Adobe AEM
• Experience with WCAG/AODA user experience and accessibility
• Experience using Figma or Adobe XD for prototyping
• Experience developing test cases and quality assurance plans
• Strong analytical, negotiation, communication, and decision-making skills

Use CRM solution design, accessibility, prototyping, and systems evaluation skills to address complex client application requirements.