Technical Writer

Job Title : Technical Writer

Location : Hybrid (onsite 1-2 days/week)

Contract length : 9 months

Schedule : Fulltime, 37.5 hrs/week

Pay : $35 to $40/hr, DOE

Job Overview:

You’ll join the Product Content team within Customer Experience (CX), where writers, designers, strategists, localization specialists, and project managers collaborate to create clear, personalized content. We work closely with UX, engineering, and product teams to deliver experiences that are intuitive, inclusive, and impactful. We thrive on curiosity, collaboration, and innovation, always keeping our users at the heart of everything we do. We’re looking for a curious, detail-driven Technical Writer to support our Digital Provider team - the driving force behind innovative products like EasyCare Tx 2 and ResScan Essentials. You’ll be contributing to products that help healthcare providers deliver more personalized, efficient, and data-driven care. You may also play a role in supporting other work, including content for our Digital Consumer teams. This role blends the essentials of technical writing with the creativity of UX writing to support intuitive, user-centered digital experiences. You’ll help shape seamless product experiences for a global audience, all while working within our defined style and voice. This role calls for a natural communicator with a sharp eye for detail and a passion for making complex ideas easy to understand. Whether translating technical jargon into everyday language or collaborating with designers and developers in a fast-paced environment, you bring clarity and empathy to every interaction. You’re a lifelong learner - someone who eagerly explores new tools, dives into unfamiliar products, and constantly looks for ways to improve how we work and what we deliver. You’ve embraced AI to streamline workflows and elevate content quality, and you can tell stories about how you’ve made it work for you.

Job Responsibilities:

• Write and edit technical materials (such as user guides and release notes) based on user stories, specifications, information from developers and product managers, and use of the products
• Collaborate with UX designers to shape interface content that’s easy to understand, aligned with the correct tone of voice, and designed to support user goals and drive engagement.
• Revise product content to incorporate product updates and feedback from key stakeholders
• Proofread documentation created by other technical writers or content specialists
• Follow established writing, branding, and quality standards
• Ensure UI content aligns with globalization best practices
• Select, edit and create images to support product content

Required Qualifications & Experience:

• 5 or more years of experience in technical communication, preferably in a software environment
• 2 or more years of experience with writing user interface text
• Excellent writing and editing skills. Pride in workmanship. Dedication to accuracy and quality
• Experience with working in a structure authoring environment like Paligo or MadCap Flare
• Solid knowledge of desktop publishing software (such as Adobe Creative Suite or Microsoft Office products)
• Excellent interpersonal skills. Ability to cooperate with a wide variety of teammates, including product managers, software engineers, and staff in other roles.
• Proven ability to work independently and in a team-oriented, collaborative environment
• Ability to learn quickly and understand complex software
• Flexible attitude. Ability to adapt to shifting priorities, demands and timelines
• Time management skills. Ability to effectively prioritize and execute tasks in a fast-paced environment
• Ability to attend in-office activities
• Samples of work and writing/proofing tests are required

Preferred Qualifications & Experience:

• Familiarity with CMS platforms, HTML, and XML
• Experience using AI tools to improve content workflows and quality
• Skilled in modular, reusable content and metadata/taxonomy systems
• Knowledge of content governance, audits, and regulatory compliance
• Experience supporting user education and help flows
• Understanding of globalization and localization best practices
• Ability to create and optimize visuals for clarity and accessibility
• Familiarity with visual design principles and tools (e.g., Figma, Illustrator, Photoshop)
• Ability to share metrics or success stories that demonstrate content impact
• Interest in behavior change theory and its application in product content