Global Applications Support Specialist
Wenco International Mining Systems
Support Wenco applications globally through data analysis and troubleshooting, serving customers and partners on a rotating 12-hour shift roster. Help improve solution usage and implementation.As a Global Services Specialist, you will support Wenco solutions, including Open Autonomy, across customer and partner environments. The work combines technical support, issue investigation, documentation, and collaboration with development, product management, and regional support teams. You will connect business needs with practical technology solutions.Key Responsibilities:
Provide phone, email, and remote access customer supportInvestigate issues, reproduce bugs, and identify root causesDocument client issues, results, feedback, and proposalsReview product documentation and support customer-facing materialsCollaborate with Wenco teams to improve solution performanceRequirements:
10+ years relevant engineering, computer science, mining, or technology experienceExperience supporting mining FMS and autonomous haulage solutionsOpen Autonomy experience, including hardware and software supportUnderstanding of mining operations and IT systemsAbility to work rotating 12-hour shifts and travel internationallyApply technical analysis, customer support, and Open Autonomy knowledge to strengthen Wenco solutions for global users.
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Provide phone, email, and remote access customer supportInvestigate issues, reproduce bugs, and identify root causesDocument client issues, results, feedback, and proposalsReview product documentation and support customer-facing materialsCollaborate with Wenco teams to improve solution performanceRequirements:
10+ years relevant engineering, computer science, mining, or technology experienceExperience supporting mining FMS and autonomous haulage solutionsOpen Autonomy experience, including hardware and software supportUnderstanding of mining operations and IT systemsAbility to work rotating 12-hour shifts and travel internationallyApply technical analysis, customer support, and Open Autonomy knowledge to strengthen Wenco solutions for global users.
#J-18808-Ljbffr
Vacancy posted 2 hours ago
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