Senior Crisis Response Operations Manager

Crisis response leadership and incident command define this CrowdStrike role, open across the United States and Canada with Pacific Time hours required.The Senior Manager, Response Operations leads CrowdStrike’s Business Resilience crisis response function. You will own standards, plans, playbooks, activation processes, exercises, training, readiness cadences, and after-action improvement. The work spans business, technology, cyber, product, security, and customer-impacting events.Key Responsibilities:
Own crisis response strategy, governance, roadmaps, and operating cadencesCarry designated on-call shifts and assume Incident Commander responsibilitiesCoordinate crisis team roles, escalations, continuity, and customer impactsProduce SitReps, executive briefings, and after-action reviewsLead exercises, training, corrective actions, and readiness improvementsRequirements:
Technology, SaaS, cloud, or security-product operating experienceWillingness to support evenings, weekends, and holidays when scheduledCorporate crisis, incident management, or resilience program ownershipIncident command, executive communication, and people leadership experience12+ years’ relevant leadership experience and bachelor’s degree equivalentBring crisis-program ownership, SaaS fluency, executive communication, and incident command capability to CrowdStrike’s resilience organization.
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