Workday Ams And Hcm Delivery Lead

Workday AMS oversight and production service ownership anchor this McKesson position. The individual-contributor leader manages service performance through influence.The Workday Solutions Delivery Manager oversees incidents, requests, defects, problems, ticket aging, SLAs, and recurring production risks. This leader also coordinates enhancements, projects, releases, and operational transitions across the HCM Technology portfolio. ServiceNow-based service management, vendor accountability, root-cause analysis, and continuous improvement are central to the work. The role requires strong Workday knowledge across functionality, configuration, security, integrations, testing, and business-process dependencies. It also balances business priorities with platform sustainability and standard Workday capabilities.Key Responsibilities:
Oversee day-to-day Workday AMS performancePrioritize incidents, requests, defects, and problemsManage ticket backlog, aging, SLA performance, and riskRequire root-cause analysis for recurring incidentsTrack corrective actions through completionRequirements:
8+ years delivering Workday or comparable HCM solutionsExperience with AMS and production supportStrong incident, problem, change, and release disciplinesExperience with ServiceNow-based service managementAbility to hold vendors accountable through influenceBring Workday service management, production support, and vendor oversight expertise to McKesson’s healthcare technology portfolio.
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