Conversational AI Designer

We are looking for a Conversational AI Designer to join our team who can design creative and natural conversation flows for both B2B and B2C brands. The ideal candidate combines conversation design experience and a deep knowledge of human language and Human-Computer Interaction (HCI). Our ideal candidate will have an inventor’s spirit and a passion for teaching. In this role, you will design leading-edge conversational experiences and develop, articulate, and promote best practices in the field of conversational design.

Responsibilities

• Engage with clients to understand their business goals, customer personas, and resolution paths
• Analyze customer journeys and develop flows optimized for the messaging interface
• Create conversational design documents, including bot personas, example dialogs, conversation flow diagrams, error handling patterns
• Design effective, meaningful and delightful conversational experiences using user-centric design methodologies
• Work directly with developers, integrators, architects and QA to build and iterate on the user journeys
• Write effective and natural dialogues
• Create demos and mock-ups, wireframes, and templates that clearly convey the conversation design to both external and internal teams
• When needed, design and lead different types of testing (A/B testing, focus groups, usability testing, QA), synthesize results, and iterate based on results to ensure customer-centric and highly usable products
• Analyze the user experience with live and upcoming virtual assistants to make recommendations for improving user experience

Requirements

• 2-4 years of experience in designing text-enabled interaction flows, preferably in conversational AI or chatbot design spaces
• Experience designing for Assistant, AI, machine learning, or AR/VR products
• Experience partnering with other designers, product managers and engineers
• Experience balancing user needs and technical requirements
• Experience creating multiple demos or prototypes showcasing the bleeding-edge capabilities of conversational design
• Experience communicating technical requirements and solutions to internal and external audiences
• Experience with working directly with client stakeholders of all levels
• Experience using agile development practices
• Exceptional written and verbal communication skills