Transportation Supervisor

Who We Are:At OPENLANE we make wholesale easy so our customers can be more successful.
We’re a technology company
building the world’s most advanced—and uncomplicated—digital marketplace for used vehicles.We’re a data company
helping customers buy and sell smarter with clear, actionable insights they can understand and use.And we’re an innovation company
accelerating the future of wholesale remarketing through curiosity, collaboration, and an entrepreneurial spirit.
Our Values:Driven Waybuilders.
We pursue challenges that inspire us to build, create, and innovate.Relentless Curiosity.
We seek to understand and improve our customers’ experience.Smart Risk-Taking.
We transform risk into progress through data, experience, and intuition.Fearless Ownership.
We deliver what we promise and learn along the way.
We’re Looking For:
We are seeking a Transportation Supervisor with experience in vehicle transport operations, supply chain management, and supervising a team. You will be part of a Logistics team responsible for facilitating daily activities involved with vehicle transportation operations and ensuring the accurate, timely, and efficient movement of units across the network.
You will be involved in day-to-day team supervision, overseeing end-to-end vehicle routing, and leading investigations into delivery issues.
In this role, you will have the opportunity to use your experience in transportation management systems, carrier partner relationship management, and improving cross-functional processes.
The ideal candidate will have 5+ years of experience in the vehicle transport, logistics, or supply chain management industry.
You Are:
Autonomous. You are self-driven, proactive, and capable of making customer-focused, cost-effective decisions.
Diplomatic. You are able to maintain calm and be diplomatic in dispute resolution situations and serve as the escalation point for transportation disruptions and service failures.
Detail-oriented. You ensure the quality of operations by maintaining and ensuring the proper use of Standard Operating Procedure documentations and monitoring team metrics/dashboards to meet and exceed KPIs.
A strong communicator. You use your excellent interpersonal and negotiation skills to serve as the escalation point for transportation disruptions and lead timely investigations into client-reported delivery issues.
Collaborative. You practice and promote teamwork by setting a good personal example of attitude and performance and develop effective relationships across multiple departments.
You Will:
Provide day-to-day supervision of the team including coaching, time management, and provide recommendations to leadership regarding compensation and performance management.
Oversee end-to-end vehicle routing, scheduling, and planning.
Lead timely investigations into client-reported vehicle delivery issues, identifying root causes and coordinating corrective actions to ensure accurate and efficient resolutions.
Monitor reports from transportation providers to make sure vehicles are picked up and delivered in a timely and efficient manner, proactively addressing delays, exceptions and any risks.
Develop and maintain effective relationships across multiple departments and recommend process improvements to the Director of Logistics.
Must Have’s:
5+ Years of experience in the vehicle transport, logistics, or supply chain management industry preferred.
Bachelor’s Degree preferred or equivalent work experience.
Responsible for the on-boarding and training of new employees within the logistics department.
Maintain strong relationships with carrier partners, ensuring adherence to contractual and performance expectations.
Advanced knowledge and abilities with Microsoft Office including Access and Excel, while also having knowledge in Google products as well.
Nice to Have’s:
Experience in providing superior customer service.
Ability to learn and apply SalesForce.Com, OPENLANE app, and Transportation Management System.
Experience and comfort with web and mobile technology.
Bilingual in English and French.
What We Offer:
Competitive pay
Medical, dental, and vision benefits with employer HSA contributions (US) and FSA options (US)
Immediately vested 401K (US) or RRSP (Canada) with company match
Paid Vacation, Personal, and Sick Time
Paid maternity and paternity leave (US)
Employer-paid short-term disability, long-term disability, life insurance, and AD&D (US)
Robust Employee Assistance Program
Employer paid Leap into Service Day to volunteer
Tuition Reimbursement for eligible programs
Opportunities to expand your skill set and share your knowledge across a publicly traded, global organization
Company culture of internal promotions, diverse career paths, and meaningful advancement
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