General Manager

Our client is an established security services provider offering integrated security solutions to commercial, industrial, construction and infrastructure clients. Its services include on-site security personnel, mobile patrols, remote video monitoring and security response solutions. The company combines experienced professionals with technology-driven services to help protect people, property and valuable assets, with a strong focus on reliability, responsiveness and client service.They are looking for a General Manager for their Kelowna, BC office. The new hire will be responsible for daily operations, financial performance, personnel, client relationships and continued growth. The role requires a hands-on leader who controls costs, improves profitability, maintains contractual service standards and operates independently within delegated authority.Responsibilities
Financial Management: Develop and oversee operating budgets, monitor revenue, expenses and contract profitability, manage costs, investigate variances and implement corrective actions to improve margins.Payroll & Workforce Management: Oversee payroll accuracy, scheduling, overtime and labour costs, ensuring adequate staffing, compliance and accountability across operational teams.Revenue & Accounts Receivable: Oversee accurate and timely invoicing, collections and AR reporting;
identify billing discrepancies, missed revenue and cash-flow risks.Operational Leadership: Oversee the delivery of contracted security services, including static guarding, mobile patrol and concierge operations. Ensure service commitments, staffing levels, performance standards and quality requirements are met.Business Development: Drive revenue growth by identifying new opportunities, developing client relationships, preparing proposals and tenders, supporting contract negotiations and expanding existing accounts and markets.Client Relationship Management: Maintain key client relationships, lead performance reviews, resolve escalated concerns and support client satisfaction, retention and renewals.People Leadership: Lead and develop operational managers and teams, overseeing recruitment, onboarding, training, performance management, employee relations and succession planning.Health, Safety & Compliance: Ensure compliance with WorkSafeBC, security licensing, employment standards and applicable safety requirements. Oversee incident investigations, training, documentation and corrective actions.Contract & Risk Management: Monitor contract performance, profitability, service levels and renewals;
identify commercial andoperational risks, manage scope changes and support contract renegotiations.Strategic Planning & Continuous Improvement: Translate executive priorities into operational plans, improve processes, productivity and technology use, and strengthen organizational capacity to support growth.Executive Reporting: Provide regular financial and operational reporting to the CEO, covering budgets, profitability, labour costs, AR, business development, client retention, staffing, safety and key performance indicators.Qualifications
7+ years of progressive management experience in sales (preferred), operations, general management or a similar leadership capacity, preferably within security services, facilities management, building services or another contract-based service industry.Proven experience overseeing day-to-day business operations, managing multiple service teams and ensuring consistent service delivery across client locations.Strong financial management experience, including budgeting, P&L accountability, revenue and expense management, cost control, contract profitability and financial reporting.Demonstrated ability to improve operational efficiency, control labour costs, manage overtime and implement initiatives to improve profitability.Experience overseeing payroll, workforce scheduling, recruitment, staffing levels and employee performance in a labour-intensive environment.Strong understanding of contract management, including service-level agreements, contract compliance, pricing, renewals, negotiations and risk management.Proven business development capabilities, with experience identifying new opportunities, preparing proposals and tenders, negotiating contracts and growing existing accounts.Demonstrated success building and maintaining senior-level client relationships, managing escalations and improving client retention.Experience leading, developing and holding managers and operational teams accountable for measurable performance objectives.Knowledge of applicable employment legislation, occupational health and safety requirements and regulatory compliance, preferably including WorkSafeBC.Strong analytical and problem-solving skills, with the ability to interpret financial and operational data, identify performance gaps and implement corrective actions.Proficiency with Microsoft Office and experience using operational, scheduling, payroll and financial reporting systems.Excellent communication, negotiation and interpersonal skills, with the ability to interact effectively with employees, clients, senior management and external stakeholders.Ability to work independently, make sound business decisions within delegated authority and provide regular financial and operational updates to the CEO.Must be based in or willing to work from the company's Kelowna, BC office.Compensation
$120,000 annual base salaryAnnual bonusExtended health benefitsPaid time offCellphone and LaptopTravel expenses
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