Cx-Manager Für Innovative Suchtechnologien
iPAXX Nord GmbH
Gestalten Sie das Nutzererlebnis als Customer Experience Manager für eine innovative Empfehlungs-Engine. Seien Sie die erste Ansprechperson für Kunden und optimieren Sie Prozesse.
Unser Kunde, ein Vorreiter in intelligenten Suchtechnologien, sucht einen CX-Manager für eine direkte Festanstellung. Sie betreuen Kundenanfragen, beraten und lösen Probleme direkt via E-Mail, Chat oder Videocall. Das Ziel ist es, das Nutzererlebnis durch den Aufbau eines Help Centers und effektives Onboarding zu verbessern.
Key Responsibilities: - Beantworten Sie Kundenanfragen und sichern Sie ein hervorragendes Nutzererlebnis - Kommunizieren Sie direkt mit führenden Marken per Chat oder Videocall - Skalieren Sie somit die CX-Prozesse aktiv mit - Initiieren und führen Sie Kundenformate wie Webinare durch - Arbeiten Sie eng mit Produkt, Marketing und Vertrieb zusammen
Requirements: - 1-2 Jahre Erfahrung im Customer Support oder Customer Success - Ausgeprägte Kommunikationsstärke und Lösungsorientierung - Hohe Eigenmotivation und Freude am Kundenkontakt - Wunsch, Verantwortung zu übernehmen und Prozesse zu gestalten - Offen für Experimente und pragmatischer Umgang mit Herausforderungen
Übernehmen Sie Verantwortung und gestalten Sie das Kunde-Erlebnis direkt mit.#J-18808-Ljbffr
Unser Kunde, ein Vorreiter in intelligenten Suchtechnologien, sucht einen CX-Manager für eine direkte Festanstellung. Sie betreuen Kundenanfragen, beraten und lösen Probleme direkt via E-Mail, Chat oder Videocall. Das Ziel ist es, das Nutzererlebnis durch den Aufbau eines Help Centers und effektives Onboarding zu verbessern.
Key Responsibilities: - Beantworten Sie Kundenanfragen und sichern Sie ein hervorragendes Nutzererlebnis - Kommunizieren Sie direkt mit führenden Marken per Chat oder Videocall - Skalieren Sie somit die CX-Prozesse aktiv mit - Initiieren und führen Sie Kundenformate wie Webinare durch - Arbeiten Sie eng mit Produkt, Marketing und Vertrieb zusammen
Requirements: - 1-2 Jahre Erfahrung im Customer Support oder Customer Success - Ausgeprägte Kommunikationsstärke und Lösungsorientierung - Hohe Eigenmotivation und Freude am Kundenkontakt - Wunsch, Verantwortung zu übernehmen und Prozesse zu gestalten - Offen für Experimente und pragmatischer Umgang mit Herausforderungen
Übernehmen Sie Verantwortung und gestalten Sie das Kunde-Erlebnis direkt mit.#J-18808-Ljbffr
Vacancy posted 1 hour ago
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