Practice Lead - Family Support Services

Who We Arearc programs exists to create thriving communities, free of systemic barriers and full of belonging, equity, and hope. We have a bold vision to ensure everyone in our communities feels connected and cared for, and we are excited to be expanding our team to help us accelerate our impact!
We're Hiring!We are accepting applications for a qualified and passionate individual to join our management team as a Practice Lead of our Family Support Services at the Family Connection Centre (FCC).
The Practice Lead of the FCC Family Support Services, is responsible for providing leadership and oversight to the Family Support Counsellor team, including supervision, performance management, and staff development. As a member of the arc programs management team, the Practice Lead would contribute to organizational planning, decision-making, and service excellence initiatives.
The Family Support Services team strengthens caregiver-child relationships and provides system navigation and comprehensive support to families whose children access the needs-based services at the Family Connection Centre.
Hours / Schedule
Averaging 37.5 hours / week.
Full-Time, permanent
Primarily Monday to Friday, may include hours provided on occasional Saturdays and fluctuate to accommodate the program’s schedule and the needs of the agency.
May be required to be on-call on a pre-planned intermittent basis, for emergencies and staff consultation during their working hours.
ResponsibilitiesUnder the supervision of the Director of Services, the Practice Lead for the FCC Family Support Services provides operational oversight for the FCC Behaviour Services team, including:
Plan, organize, control, and direct the provision of services for the FCC Family Support Services Team
Provide clinical supervision and support to program staff to address the complex needs of the individuals and / or families served.
Provide supervision and support to program staff in relation to developing and maintaining client records and effective case management practices.
Plan, develop and coordinate services in compliance with relevant accreditation standards, and implement agency quality assurance procedures.
Provide annual employee performance appraisals and cooperate with staff to develop performance objectives and professional development plans.
Provide staff consultation, including after-hours support when required.
Coordinate referral, screening, and intake procedures for assigned programs.
Liaise and collaborate with contractors and collateral service providers to assist with service coordination, enhance program services and ensure best practices.
Collaborate as a member of the Management Team to develop strategic plans;
and assess and resolve operational issues as they arise.
Complete administrative duties, including the range of required incident, quality assurance and program reports.
Preferred Education and Experience
MSW
MA-Counselling
MA-Psychology
A master’s degree in a relevant discipline
BSW
BA-Psychology
BA-Child and Youth Care
The following education credentials may be considered with extensive (minimum 3-years) experience:
BSW
BA-Psychology
BA-Child and Youth Care
Other Requirements
Supervisory experience with similar services.
Experience working in multi-disciplinary team.
Experience with assessment of individuals with diverse needs and complex behaviours;
and the development of individualized care plans to address their needs.
Experience providing family support or coordinating services for families.
Strong knowledge related to developmental delays and disabilities, ASD, FASD, and other Support Needs.
Candidates must possess a valid Driver's License and may be required to provide a sound personal vehicle for business use
Successful applicants will be subject to a screening process, including a criminal record search, to confirm suitability for the position.
Wage / Benefits$8,000-$8,400 per month based on relevant experience and education.
Upon successful completion of a trial period, this position is eligible for a full benefit package (including dental plan, vision coverage, life insurance, extended medical coverage, long-term disability plan, and RRSP or TFSA contributions);
as well as accrued vacation and sick time at 5.8% - above BC Employment Standards!
Why we’re an employer of choiceLike most in the social services sector, arc programs is an equal-opportunity employer. We embrace diversity and ensure everyone on the team demonstrates cultural safety and sensitivity of all populations we serve.
But we believe there’s more to our work culture that promotes high levels of employee satisfaction and retention...
We are inclusive.
We use an anti-oppressive lens to inform our work with folx of all cultures, races, ethnic backgrounds, disabilities, neurodiversity, sexual orientation, gender identity and expression, socio-economic status, religions, and other oppressions to enhance our approach to equality.
We are ever-evolving.
We recruit and retain highly skilled staff and support their development through training, education, research, best practices, and innovation.
We foster a culture of continuous learning, utilizing a two-eyed seeing approach - incorporating the strengths of western knowledge and Indigenous Knowledge: ways of knowing, doing and being - while engaging meaningfully with the provincial community social services sector, Indigenous communities, and agencies.
Discover more about our agency services and work culture at arcprograms.Com.
If you feel a connection to our values and work, we’d love to hear from you!
We appreciate your interest, but kindly note that due to the high number of applications we receive, only shortlisted applicants will be contacted.
We acknowledge that arc programs is situated in the ancestral, traditional and unceded territories of the Syilx peoples in the Okanagan and the Secwepemc, Ktunaxa and Sinixt people in the West Kootenay region. We also acknowledge the Métis and Inuit peoples who reside on the various traditional territories across BC.
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