It Service Transition Analyst Ii

IT service transition and ITIL expertise define this Analyst II opportunity in Sudbury, Ontario. Coordinate operational readiness across technical and business teams.Vale Base Metals seeks an Analyst II, Transition to Run, reporting to the Manager Transition to Run and End User Training. You will manage service handovers from project delivery into business-as-usual operations. The work requires stakeholder management, risk mitigation, documentation, and ITSM tools. You will also support service quality, stability, and performance during transitions.Key Responsibilities:
Lead end-to-end IT service transitions into operational environmentsDevelop, execute, and maintain comprehensive transition plansCoordinate testing, validation, documentation, and issue resolutionAlign project, business, operations, and vendor stakeholdersProvide training and support for operational teamsRequirements:
Bachelor’s degree in information technology, computer science, or related fieldITIL Foundation certification requiredMinimum five years in IT service management or transitionExperience with ITSM tools, CMDB, and service reportingStrong project management, communication, and analytical skillsBring ITIL, stakeholder coordination, and transition management expertise to Vale Base Metals’ Sudbury operations.
#J-18808-Ljbffr