Ai Practice Lead Ccaas Architecture

Bell

Lead CCaaS AI architecture and delivery for Bell in a hybrid management position based in Mississauga, Ottawa, Toronto, or Montreal. Guide cloud contact center transformations.As AI Practice Lead for CCaaS, you will serve as Bell’s technical authority within BBM Professional Services. Shape the AI delivery practice, advise enterprise and public sector clients, and guide complex project deliveries. Your work spans conversational AI, generative AI, platform integrations, and migration strategies.Key Responsibilities:
Establish CCaaS AI architectural blueprints, playbooks, and best practicesGovern delivery quality across engineering teams and external integratorsLead discovery workshops and define client AI roadmapsDesign conversational, generative AI, and interaction analytics solutionsArchitect migrations from legacy contact centers to cloud CCaaSRequirements:
Five-plus years with at least two primary CCaaS platformsAI, machine learning, NLU, and contact center deployment experienceSeven-plus years in enterprise IT or consulting architectureStrong REST, GraphQL, streaming, Node.Js, Python, or Lambda knowledgeExcellent executive advisory, presentation, communication, and mentoring skillsBring CCaaS architecture, AI engineering, and technical leadership to Bell’s enterprise contact center transformations across Canada.
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