Spare Customer Service Unit/ Crew Management Centre

POSITION :            Spare Customer Service Unit/ Crew Management Centre 
REPORTS TO :     Customer Service Supervisor  
DEPARTMENT :   Rail Transportation 
LOCATION :         Englehart 
REFERENCE :     100-93-27 
RATE OF PAY :    $27.86 - $30.94 hourly (Increases set out as per the Collective 
Agreement.  Full rate effective after 1 year of service). 

 
WHO WE ARE: 
Ontario Northland Transportation Commission (ONTC) is an Agency of the Province of Ontario 
that provides efficient and vital transportation services. We are a modern, forward-thinking 
organization focused on providing safe and reliable transportation services. ONTC has a rich 
history of over 120 years and strong connections to the communities we serve. With over 1000 
skilled professionals, we work together to enhance transportation services and ensure that they 
are sustainable for future generations.  We offer a dynamic workplace culture, along with a 
competitive salary, excellent benefit package, a defined benefit pension plan, paid vacation, paid 
personal leave days and discounted transportation on our bus and passenger rail services.  

ACCOUNTABILITY STATEMENT: 
The Spare provides operational and administrative relief across terminals, primarily in Englehart. 
This role ensures continuity of service by supporting crew scheduling, customer communications, 
and yard inventory processes, while maintaining accurate records and upholding safety 
standards. 

MAJOR DUTIES/ RESPONSIBILITIES: 
• Maintain timely and accurate railcar event records in the RMI system, including received 
and delivered interchanges, placements, releases, pulls, delays, holds, rejects, bad 
orders, arrivals, and departures, through communication with internal departments, local 
customers, and interchanging railroads 
• Provide operating crews with switching requirements for local customers and mechanical 
bad order repairs/releases 
• Communicate timely and accurate yard inventory by coordinating with yard operating 
crews and conducting occasional yard audits (yard checks); participate in group reviews 
for continuous improvement 
• Assist in formalizing processes and communication methods specific to Englehart 
operations and other terminals 
• Provide relief coverage for the Crew Management Centre, Customer Service Unit, and 
Terminal Support Worker in Englehart and other terminals as required 
• Call all train crew employees (USW-Agreement #8) for assignments including freight and 
passenger trains, yard assignments, recrews, rescues, work trains, and away-from-home 
crew calls 
• Track and record train crew employee mileage 
• Monitor and record work/rest hours of duty 
• Advertise and award temporary and permanent train crew job vacancies 
• Maintain crew calling records manually and electronically 
• Provide information to train crew employees via telephone, fax, and electronic formats 
• Maintain staff records 
• Perform janitorial duties as required 
• Perform other related duties as assigned 

 
REQUIREMENTS: 
• Secondary School Diploma (OSSD) or General Educational Development (GED) 
• 1–2 years of clerical experience 
• Proficient computer skills with strong keyboarding abilities 
• Dangerous Goods certification is considered an asset 
• Railway experience is considered an asset 
• Availability for shift work, including evenings and weekends 
• Previous cleaning experience is considered an asset 
• Excellent interpersonal, oral, and written communication skills 
• Strong organizational and time management abilities 
• Ability to meet strict deadlines in a fast-paced setting 
• Demonstrated commitment to health and safety practices 

 
BACKGROUND INVESTIGATION : The successful candidate will need to pass the following 
clearances: criminal record check, employment references and education verification. 

 
CLOSING DATE : Monday August 3, 2026, no later than 11:59 p.m. We thank all applicants for their interest; 
however, only those selected for an interview will be contacted. Qualified individuals are invited to 
apply in writing with a current covering letter and resume (provided in one document), stating reference 
name and number. Visit our career website to apply:  

 
At Ontario Northland, we are committed to employment equity.  We value the unique skills and experiences 
each person brings to Ontario Northland and invite all interested individuals to apply and encourage 
applications from Indigenous peoples, racialized persons, women, persons with disabilities, and persons 
who identify as 2SLGBTQIA+. 

 
Ontario Northland will provide accommodation to ensure barrier-free employment in accordance with the 
Canadian Human Rights Act and the Accessibility for Ontarians with Disabilities Act. You can request 
accommodation at any stage of the hiring process. If you require an accommodation, please contact Human 
Resources. 

Les offres d'emploi sont également disponibles en français. Visitez notre site Web sur les carrières ou 
appelez le Show phone number, poste 394 pour plus de renseignements.