Senior Ai Platform Support Engineer
Apptoza Inc.
Lead complex AI platform troubleshooting across Microsoft Copilot, ChatGPT, Claude, Grok, and Gemini from Montreal or Bengaluru. Apply scripting and enterprise-scale support expertise.As a Senior Level 3 AI Engineer, you will investigate escalations, configure AI products, and support secure feature rollouts. The work spans M365, Entra ID, Purview/DLP, Azure OpenAI, connectors, Power Platform, and vendor collaboration. You will own one product while maintaining portfolio coverage.Key Responsibilities:
Investigate complex engineering queries beyond Level 2.5 resolutionConfigure, deploy, and scale enterprise AI productsTest and validate new features and modelsReview knowledge articles for quality and accuracyTrain Level 2.5 support through deep-dive guidanceRequirements:
Six-plus years in enterprise engineering or senior technical supportHands-on AI, LLM, or enterprise M365 experiencePython, PowerShell, Microsoft Graph API, and automation skillsAI security, compliance, DLP, and access-control experienceConnectors, Power Platform, and integration experienceBring AI troubleshooting, automation, security, and mentoring expertise to strengthen enterprise support across the full product portfolio.
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Investigate complex engineering queries beyond Level 2.5 resolutionConfigure, deploy, and scale enterprise AI productsTest and validate new features and modelsReview knowledge articles for quality and accuracyTrain Level 2.5 support through deep-dive guidanceRequirements:
Six-plus years in enterprise engineering or senior technical supportHands-on AI, LLM, or enterprise M365 experiencePython, PowerShell, Microsoft Graph API, and automation skillsAI security, compliance, DLP, and access-control experienceConnectors, Power Platform, and integration experienceBring AI troubleshooting, automation, security, and mentoring expertise to strengthen enterprise support across the full product portfolio.
#J-18808-Ljbffr
Vacancy posted 3 hours ago
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