Consulting Manager - Retail Energy (Montreal)

Position Overview

Accenture’s Utilities Strategy & Consulting group is seeking a Management Consultant Manager – Utilities to shape the next chapter of our Energy Retail practice in Canada. The role supports Canadian utilities, focusing on customer transformation, energy transition, and digital innovation.

Responsibilities

• Lead and advise clients on customer transformation, contact center modernization, and digital customer strategy in the context of energy transition and DSM initiatives.
• Analyze, design, and document new business processes that enable efficient delivery of customer and energy programs, including conservation, electrification, and distributed energy solutions.
• Facilitate workshops with stakeholders to define requirements, align on functional outcomes, and ensure integration across business and technology teams.
• Leverage analytics and customer insights to identify opportunities for improving customer experience and advancing energy efficiency goals.
• Collaborate with cross-functional teams (including SONG and technology partners) to implement digital and operational solutions aligned with utilities transformation objectives.
• Mentor and guide team members, fostering excellence in business process design and stakeholder management.
• Support the continued growth of Accenture’s Energy Retail Practice, contributing thought leadership in areas such as customer innovation, energy transition, and DSM strategy.

Qualifications

• 5+ years experience in Utilities Retail and Business Process Design.
• Strong knowledge of Energy Transition, Demand Side Management, and Digital Customer Strategy.
• Intermediate proficiency in Functional Design and User Experience (UX) Design.
• Proven ability to manage consulting engagements, lead client relationships, and advise on complex transformation programs.
• Experience in Meter-to-Cash, customer operations, or utility program design.
• Robust analytical, facilitation, and communication skills.
• Fluent in French speaking and writing.
• English is required for this position as the role regularly interacts with stakeholders across Canada, the US and other global countries where English is the common language; this cannot be avoided.

Compensation and Benefits

Salary range: British Columbia / Ontario: $108,800 to $220,400.

Equal Employment Opportunity Statement

All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process. Accenture is committed to providing veteran employment opportunities to our service men and women.