Senior Escalation Manager - Technical Support Remote Canada
Thales Canada
Thales Canada is seeking an Escalation Manager - Technical Support to lead escalation activities for key customer accounts in a remote Canada role. You will partner with Customer Success Management to advocate for customers, coordinate cross-functional efforts, and drive improvements across products and processes.You will influence customer satisfaction by developing plans, reporting on health, and supporting renewal initiatives while balancing timelines and global security considerations.
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Vacancy posted 1 hour ago
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