Healthcare Security Shift Lead - James Paton Memorial Hospital

Overview

Job Skills / Requirements

The James Paton Memorial Regional Health Centre is the primary hospital serving Gander and much of central Newfoundland. It is one of the two major acute-care referral hospitals in the Central Zone of Newfoundland and Labrador Health Services. The facility is located on the Trans-Canada Highway in Gander and operates 24 hours a day. It accommodates a wide range of services including, a 24-hr emergency department, pediatrics, OB/GYN, general surgery, internal medicine, cancer treatment, Psychiatry, among other services.

Position Details :

Position : Shift Lead

Pay Rate: $22.51/hr

Overtime (OT) : OT after 40 hours

Schedule : Full-Time

Posting Date : June 25, 2026

Internal Closing Date : July 5, 2026

External Closing Date : July 12, 2026

TYPICAL DUTIES & RESPONSIBILITIES

The site Shift Lead is responsible for the oversight of the operations of the team, in conjunction with the needs of the site, and will:

• Ensure all site staff adhere to all Paladin Security Policies and NL Health Occupational Health and Safety policies and procedures
• Regular communication and engagement with NL Health site Management.
• Ensure all Security Officers have received the mandatory site orientation, training and required compliance training
• Ensuring superior customer service skills and a passion for helping people. Able to think quickly on your feet and defuse difficult situations
• Motivates staff and recommends commendations to their respected Supervisor
• Document and investigate security incidents and complaints, ensure all proper documentation is forwarded in accordance with the chain of command in a timely manner.
• Daily paperwork would include advanced reports are completed, sign in sheets, overtime has been checked and authorized, shift swaps are authorized and documented for approval, incident reports documented and written properly. Check for updated documents from the client to action. Any forms or information left by staff for filing or follow up and any other daily paperwork that must be filed or forwarded such as ticket batching.
• Supervise the security officers assigned to the site and act as a resource for security issues in accordance with the health authority and regulatory requirements. Assist all officers with responsibilities delegated to them.
• Assist with departmental site schedule, ensuring that all shifts are covered and assist with coverage where needed.
• There will also be unscheduled and scheduled meetings to attend and last-minute bookings for sick employees or coverage of shifts if necessary.
• Perform site patrols and responding to all necessary codes and calls.
• Assist with conducting regular fire drills and security education sessions. Maintain records and prepare incident reports and other safety and security incident documentation. 
• Perform other duties as requested by the client Eastern Health in conjunction with Paladin management.

Education Requirements (All)

High School Diploma/GED

Certification Requirements (All)

First Aid and CPR - Level C Certification
Code of Conduct/Vulnerable Sector Check

Additional Information / Benefits

Paladin Security: Making the World a Safer and Friendlier Place because we CARE !
The Paladin Difference starts with our people; we're the best because we hire the best. We believe in promoting from within, respecting people and their differences, providing high quality service and always having fun! If you think you have what it takes to join our team, we want to meet you!

Paladin Security has a diverse workforce and we believe in and are committed to a workplace culture of respect, inclusion, and diversity. Paladin Security is committed to providing accommodations for people with disabilities through the interview process and while employed. If you require an accommodation during the interview process, please let us know and we will work with you to meet your needs.

We thank all applicants for their interest; however, only those candidates that are short listed will be contacted for an interview.

Benefits: Medical Insurance, Dental Insurance, Paid Vacation, Paid Sick Days