Costumer service repesentative

Reporting to the Plant Manager and Customer Service Manager, and working closely with the Customer Service Team Lead, the Customer Service Representative is responsible for the following duties:

Responsibilities

Receive orders from customers and sales representatives, enter orders into the system, process payments, and forward orders to the logistics team.

Review each order to verify products, quantities, pricing, shipping dates, and any special requirements, including export and technical documentation when applicable.

Coordinate with team leaders, production, and inventory planning teams to ensure products are delivered on time.

Respond to incoming calls and emails and provide existing and prospective customers with product information, specifications, order details, pricing information, and required documentation.

Ensure complete customer satisfaction by coordinating with internal teams to resolve issues related to returns, credits, delays, and customer claims.

Qualifications

Minimum of 2 years of customer service experience.

Strong computer skills, including proficiency with the Microsoft Office Suite.

Experience with SAP and Salesforce is considered an asset.

Bilingual in English and French, both written and spoken (French is not required outside the province of Quebec).

What We Offer:

Regular Monday-to-Friday work schedule in a hybrid format (1 day at home, 4 days in the office).

Comprehensive benefits package with company‑paid premiums for the “Core” package.

Career development and training opportunities

Life insurance, disability coverage, and wellness program

Retirement savings programs, including an RRSP and a pension plan with employer contributions of up to 5%

Paid vacation and personal days

Employee discounts on Sika products

Tuition reimbursement for employees

Employee referral program