Laboratory Manager

We are SGS – the world’s leading testing, inspection and certification company. We are recognized as the global benchmark for quality and integrity. Our 96,000 employees operate a network of 2,600 offices and laboratories, working together to enable a better, safer and more interconnected world.

Job Description

The focus of the job description and responsibilities presented below is to outline all of the Laboratory Manager’s operational responsibilities for SGS Canada’s Oil, Gas and Chemicals (OGC) business line. The Laboratory Manager shall be directly responsible for one or more SGS work groups in various sites, in addition to other duties assigned by the Regional Manager. The overall purpose is to ensure the Laboratory Manager works closely with coordinators and technicians so that all operations under his/her leadership perform at optimum levels in terms of workplace safety, environment and quality. Each work site shall provide added value to the Company’s business activities by achieving specific financial results and strategic value. The list of responsibilities and expectations regarding the different areas of focus is found below.

Overall operational efficiency

• Safety
  • Understand, communicate, and meet workplace health, safety and environment (HSE) objectives set out by SGS.
  • Ensure systems, processes and behaviours are in place to achieve expected HSE performance levels.

Operations

• Provide support to the coordinators and lab personnel for performance and operational issues.
• Establish and maintain a preventive maintenance plan for laboratory equipment and monitor performance and repairs.
• Prepare adn support internal SGS operating procedures
• Communicate regularly to entire team through weekly and monthly staff meetings including subjects linked to Safety (Incidents, Lessons Learned, Tech Talks, Safe Talks, Audit findings, …), Quality (Audit findings, Training status, Change Management, …), Operations (new Processes, ASTM updates, Improvements, 5S & Housekeeping, Continuous Improvement Projects, …)

Quality

• Ensure laboratory personnel monitor and maintain the SGS quality system in place (ISO).
• Periodically review operation files and key quality data such as controls and calibrations.
• Prepare and monitor internal management of change (MOC).
• Work in accordance to the highest ethical standards and SGS’s Code of Integrity.

Leadership Recognition

• Provide technical and interpersonal advice to coordinators and technicians.
• Conduct annual performance reviews and mid-year reviews of the team.
• Motivate coordinators and lab personnel in achieving objectives properly and safely in collaboration with each other and other sites as required.

Business Issues

• Identify high risk activities or situations to avoid where SGS may have to take on some responsibility (injury, contamination, reputation).
• Develop winning solutions that maximize the value of services rendered to clients while contributing to SGS’ success.
• Minimize operational costs while ensuring the quality of services rendered expected by clients.

Client Relations

• Know the key clients and the different hierarchy levels of the organisation.
• Communicate with client contacts to assess their levels of satisfaction.

New Business Development

• Participate in the development of new business opportunities with existing clients’ management teams.
• Provide support to business development efforts with new clients in the following ways:
  • Identify potential clients through industry contacts.
  • Participate in sales calls and preparatory meetings.
  • Conduct a visit of a potential client’s facility and participate in the scoping of projects and project proposals.
  • Support information requests.

Organizational Support

• Participate in the management team’s meetings.
• Work closely with Human Resources and Operational Integrity groups.
• Respect the highest standards of ethics, in compliance with the Code of Integrity and Professional Conduct of SGS.
• Participate, support and contribute to technical committees related to business activities (for example CAN-CGSB, ASTM, others).

Qualifications

Education :

• A bachelor’s degree in Chemistry is required
• Member of a professional Chemist Order (or eligible)
• Knowledge in analytical chemistry and laboratory operations.
• Instrumentation experience is an asset

Experience : Minimum 5 years of management experience in the Oil, Gas and Chemicals industry, or in a related industry.

Schedule : The Laboratory Manager will work a regular daytime schedule. However, due to the nature of our 24/7 laboratory operations, this leadership role requires flexibility and availability to respond to urgent operational, staffing, quality, or safety matters outside normal working hours, including evenings and weekends as needed.

Additional Information

SGS is an Equal Opportunity Employer, and as such we recruit, hire, train, and promote persons in all job classifications without regard to race, color, religion, sex, national origin, disability, age, marital status, sexual orientation, gender identity or expression and Indigenous status, or any other characteristics protected by law.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily with or without reasonable accommodations. The requirements listed above are representative of the knowledge, skills, and/or abilities required.
This job description should not be construed as an exhaustive statement of duties, responsibilities, or requirements, but a general description of the job. Nothing contained herein restricts the company's rights to assign or reassign duties and responsibilities to this job at any time.
Accommodations are available on request for qualified candidates during each stage of the recruitment process.
Please note that candidates applying for Canadian job openings should be authorized to work in Canada.