ASSOCIÉ, AVANT DU MAGASIN
The Home Depot
DESCRIPTION DU POSTE
Vous aimez aider les autres à réussir et laisser votre marque? Vous éprouvez de la fierté à guider les clients vers les bonnes solutions pour leurs projets? Si, en plus de cela, vous êtes de nature curieuse et souhaitez acquérir de nouvelles connaissances, envisagez de commencer ou de faire progresser votre carrière chez Home Depot.
L’associé, Avant du magasin, dirige de façon proactive les clients vers des caisses ouvertes et aide les clients aux caisses libre-service. Il traite les transactions avec précision et rapidité en mettant en œuvre notre processus de passage à la caisse «ACTion à chaque transaction».
Assurer la satisfaction de la clientèle
Utiliser le modèle de service à la clientèle Passez à l’ACTion : accueillir le client, créer un lien avec lui et terminer la transaction par des remerciements.
Démontrer une bonne connaissance des produits et des services, et formuler des suggestions appropriées pour répondre aux besoins des clients.
Traiter tous les clients et associés de façon sincère et reconnaissante; réduire le temps d’attente à la caisse et saluer les clients qui attendent.
Promouvoir et recommander les services offerts, comme les services de crédit, la garantie prolongée, la Location, le Service Pro, etc.
Maintenir la sécurité et l’intégrité et réduire les pertes
Respecter toutes les politiques et méthodes relatives à la sécurité et à la prévention des pertes.
Respecter les processus de l’Avant du magasin pour réduire les pertes et protéger les actifs.
Communication efficace
Souci de la clientèle
Aptitudes pour les relations interpersonnelles
Traitement de l’argent
Superviseur, Avant du magasin
Aucune
Se pencher, se courber, s’étirer et se tourner; soulever, pousser, tirer et déplacer des articles.
L’horaire est variable et peut inclure les soirs et les fins de semaine.
L’entrepôt peut être poussiéreux et bruyant.
Les portes sont souvent ouvertes, ce qui peut causer des courants d’air et des changements de température à l’intérieur.
Diplôme d’études secondaires ou l’équivalent.
Un ou deux ans d’expérience dans le secteur du commerce de détail ou à titre de caissier, un atout.
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