Senior Account Management Director

Lead Account Management from Canada remotely, in Toronto, or hybrid while applying coaching and renewal-risk expertise. Drive retention and expansion across customer segments.As Senior Manager, Account Management, you will lead Account Managers and own segment-level outcomes. You will guide customer value realization, renewal health, expansion targets, and cross-functional collaboration. The role partners with Sales and CAM leadership on strategic priorities.Key Responsibilities:
Coach Account Managers through feedback and career developmentOwn segment renewal health and risk mitigation strategyPrioritize resources across accounts to maximize impactMonitor expansion, renewal risk, health, and engagement metricsRepresent Account Management in leadership and cross-functional forumsRequirements:
Lead five or more Account Managers or Sales RepresentativesMore than two years managing teamsExcellent communication, coaching, and stakeholder management skillsAbility to influence beyond direct reports through ambiguityInterest in AI-driven solutions and performance efficienciesBring customer retention, coaching, and segment leadership expertise to advance Account Management outcomes across Canada.
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