Senior Collections Officer
NCRI
Who Are We? National Credit Recovery Inc (NCRi) is a digitally powered, human-delivered Global Customer Experience Management organization with multiple locations in Canada and abroad. We provide a wide range of business solutions to help businesses thrive. We are a sought-after solutions partner for flawless AR, Omni-Channel CX, Digital Transformation, and Smart Software solutions.
Our mission is to deliver elevated customer experiences to our clients, leveraging deep operational knowledge and process expertise, a strong and versatile technology stack, and a diverse geographic footprint. We focus on engaging early with our clients and leverage a consultative approach to deeply understand our clients’ brands and design customized solutions to complex customer challenges.
Why Choose NCRi
- Competitive base salary with uncapped performance-based commissions
- Comprehensive insurance coverage, incentives, and paid training
- Extraordinary referral bonus program
- Engaging perks including holiday events, gastronomic days, gifts, prizes, themed events & more
- Continuous opportunities for internal and global growth
- Monthly coaching and ongoing learning & development support
- Philanthropic initiatives and year-round employee engagement
Core Responsibilities
As a Senior Collections Officer, you will be responsible for communicating with clients regarding outstanding balances and working toward timely payment resolutions. Key responsibilities include:
- Contact past-due customers via phone, email, or written communication to discuss outstanding balances and negotiate payment arrangements
- Build professional relationships with clients while educating them on payment solutions and best practices
- Maintain a high level of professionalism and customer service during all interactions
- Accurately update customer accounts and document call activities and payment agreements
- Handle objections and difficult conversations while adhering to regulatory standards and company policies
- Work closely with internal teams to resolve account issues and support collections processes
- Meet individual collection targets and contribute to overall department performance and company goals
Requirements
- 2+ year of third-party collections experience
- 1+ year of call center experience
- Must have the hands on experience on DRS (Delinquency Recovery System)
- Excellent verbal and written communication skills in English and bilingual
- Strong basic math skills and attention to detail
- Ability to pass a background check
- Strong organizational and time management skills
- Proficiency in Microsoft Excel and Outlook
- Ability to work in a fast-paced, target-driven environment
- Must meet work-from-home requirements, including high-speed internet (minimum 50 Mbps download and 20 Mbps upload), a wired Ethernet connection, and a quiet, professional workspace free from distractions.
NCRi welcomes and encourages applications from people with disabilities. Accommodation is available upon request for candidates participating in all aspects of the selection process.
Start your exciting journey with NCRi today!
#J-18808-LjbffrVacancy posted 18 hours ago
Similar jobs that could be interesting for youBased on the Senior Collections Officer in Ottawa, ON vacancy
- ...The Senior Manager, Project Management Office (PMO) reports to the Director of Mission Assurance and Program Integration and is responsible for leading enterprise program governance, integrated schedule and budget planning, program controls, portfolio reporting, and cross-...SeniorLong term contractFull timeInternshipWork at officeMonday to friday
- Robert Half s’associe à une organisation à la recherche d’un(e) spécialiste des comptes clients et du recouvrement. Il s’agit d’un poste permanent à temps plein, offert en présentiel. Responsabilités : - Maintenir des dossiers de comptes locataires et résidents exacts...CollectionsPermanent employmentFull timeTemporary workWork at office
- ...low cost of living with a high quality of life. The Thales Ottawa office has been a major supplier and long-term trusted partner to DND,... ...documentation and identify maintenance and support requirements. Collect, organize and expedite the necessary technical data to conduct...SuggestedLong term contractFull timeTemporary workWork at officeLocal areaWork from homeWorldwide
$74.3k - $99.06k per year
.... Impact Associate or Climate and Impact Officer ! Join FinDev Canada, Canada’s development... ...market development. We are seeking a Senior Associate or Climate and Impact Officer... ..., tools, templates, and data collection and measurement practices. ~ Collaborate...SeniorCollectionsPermanent employmentFull timeInternshipWork at office3 days per week- ...Job Description Job Description Family owned Dental Office in Kanata is looking for a friendly, organized and dependable Dental Office Manager to join our amazing team full time. We offer a competitive salary based on experience, dental benefits, and free parking. We emphasize...SuggestedFull timeWork at office
C U Smile
Ottawa, ON19 days ago - ...patients and take vital signs, apply aseptic techniques including sterile dressing, ensure infection control, and conduct specimen collection Provide safety and health education to individuals and their families Provide nursing services, within the defined scope of practice...CollectionsFull timeWork at office
RESTORE MEDICAL CLINICS INC
Ottawa, ONmore than 2 months ago $135.19k - $162.89k per year
...emploi), un régime de retraite (Régime de retraite des soins de santé de l’Ontario – HOOPP) ainsi qu’un excellent régime d’assurance collective. Conditions d’emploi : L’horaire de travail sera établi en concertation avec la personne retenue, dans le souci de préserver...Permanent employmentFull time$135.19k - $162.89k per year
...External Employment Opportunity Position Title: Chief Executive Officer Component/Team: Executive Status: Permanent, 1.0 FTE Full... ...Experience A minimum of five years’ experience in a senior management position, preferably in the not for profit, NGO, or health...SeniorPermanent employmentFull timeInternshipAfternoon shift$135k - $155k per year
...transportation, defence, security and space, our architects design innovative solutions that make our tomorrow's possible. Trade Compliance Officer Ottawa, ON- Hybrid Regulatory Compliance Requirements Requires direct or indirect access to hardware, software, technology or...Long term contractFull timeContract workTemporary workLocal areaWorldwide- ...Staffmax is working with a respected healthcare client to hire a compassionate, organized Medical Office Assistant for a 4-month contract. As the first point of contact for patients, you’ll help create a welcoming atmosphere while ensuring the front office runs smoothly and...Contract workTemporary workWork at office
$110k - $130k per year
...premier programme, project and cost management offering in markets around the world. Job Description As a Project Controls Officer, your responsibilities will include: Working closely with the Project Controls Manager to establish strong project controls...Full timeFlexible hours- ...Job Description Job Description We are seeking a Medical Office Manager to become a part of our team! You will coordinate medical... ...clinic communication, registration, medical records, billing and collection, and cash posting Complete patient billing using EMR Handle...CollectionsWork at office
RESTORE MEDICAL CLINICS INC
Ottawa, ONmore than 2 months ago - ...Job Description Job Description Staff Officer, Simulation Location: Canadian Army Simulation Centre (CASC), Kingston, Ontario... ...initiatives • Support other simulation-related tasks as assigned by the Senior Activity Lead CONSIM, Constructive Simulation Provide Staff...SeniorCivilian ContractorFull timeContract work
Calian
Ottawa, ONmore than 2 months ago $23.92 - $28.47 per hour
...Pre-Board Screening Officer – Ottawa International Airport (YOW) GardaWorld is currently hiring Pre-Board Screening Officers for the Ottawa International Airport in Ottawa, Ontario, Canada. If you are looking for a job at the airport where you play a key role...Permanent employmentRelocation$17.95 - $22.35 per hour
Work Term: Permanent Work Language: English Hours: 30 to 44 hours per week Education: Secondary (high) school graduation certificate Experience: 1 to less than 7 months or equivalent experience Work site environment Cold/refrigerated All weather conditions...Permanent employmentFull timeWeekend workDay shiftAfternoon shiftExodus Investigators Group
Ottawa, ON17 days ago$114.8k - $157.85k per year
...Job Description Senior Mechanical Engineer Are you looking for a company that works on major... ...team based in one of our available office locations in either Halifax, Ottawa, Toronto... ...our Careers site to know more about how we collect, use and transfer your Personal Data. By submitting...SeniorFull timeWork at officeWorldwideFlexible hours- ...Responsibilities of the Configuration Mangement/PLM Senior Analyst may include: Requirements &... ...studies and develop business cases, collect requirements, and use cases. Prepare, organize... ...but are not limited to the specific office location,role, skill set, and level of...SeniorHourly payFull timeInternshipWork at officeLocal area
$114.8k - $157.85k per year
...Job Description Senior Electrical Engineer Are you looking for a company that works on major... ...team based in one of our available office locations in either Halifax, Ottawa, Toronto... ...our Careers site to know more about how we collect, use and transfer your Personal Data. By submitting...SeniorFull timeWork at officeWorldwideFlexible hours- ...Quantexa is looking for an experienced Senior GRC Analyst to support our growing business... ...travel to customer sites and other Quantexa offices where appropriate. It can be structured a... ...that long either. What we are is a collection of bright, passionate minds harnessing complexities...SeniorCollectionsFull timeContract workWork from home
$95k - $125k per year
...are also committed to shaping the future of your career. The Senior Proposal Specialist for the Defence Construction Group (DCG) will... .... ~ Expert knowledge and capability with Microsoft Office programs, including notably Word, and strong competency with Adobe...SeniorLong term contractFor contractorsWork at officeFlexible hours- ...-thinking organization, apply now. We are currently seeking a Senior Change Manager to join our team in Ottawa, Ontario (CA-ON), Canada... ...year in R&D. Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective...SeniorWork at officeRemote workFlexible hours
- At Canadian North, we don't just fly planes, we connect people, deliver essential goods, and support 25 northern communities that rely on us every day. Whether you're on the ground or in the air, working with us means being part of something bigger. You'll help strengthen ...Long term contractPermanent employmentFull timeTemporary workRemote workWork from homeWorldwideTrial period
$19 - $20 per hour
...supported by an interdisciplinary team of highly qualified professionals. Our growing team is looking for a Medical Assistant/Medical Office Administrator who can work for us on a permanent full-time basis supporting our LMC Ottawa clinic (4100 Strandherd Drive, Ottawa)...Hourly payPermanent employmentFull timeInternshipWork at office$160k - $240k per year
...company based on business development progress and requirements, formulate feasible and effective sales strategies and business plans; 7、Collect local market feedback and user opinions, investigate market and industry competitor information, provide constructive suggestions for...SeniorRemote jobLocal areaWork from homeOverseas$125k - $171.9k per year
...Job Description Overview A Senior Project Engineer is responsible for providing technical and contractual oversight pertaining to the... ...Privacy Notice](#) on our Careers site to know more about how we collect, use, and transfer your Personal Data. By submitting your personal...SeniorFull timeInternshipFlexible hours- ...merchandising as necessary Accurately complete order information, collect deposits and fees, keep orderly customer records, and research... ...attention to detail Working knowledge in the use Microsoft Office, including Word, Excel Ability to work store hours as well as...SeniorWork at officeWeekend work
Leitrim Home Hardware Building Centre
Ottawa, ONmore than 2 months ago $96.56k - $128.74k per year
...world better through trade. Position: Senior Advisor, IT Financial Management Employment... ...requiring employees to work in the office 3 days per week. (subject to change) This... ...for Job Applicants , which outlines how we collect, use, retain, and safeguard personal...SeniorPermanent employmentFull timeSummer workWork at officeRelocation package3 days per week$60k - $100k per year
...low cost of living with a high quality of life. The Thales Ottawa office has been a major supplier and long-term trusted partner to DND,... ...Coast Guard to achieve mission success. Thales has a vacancy for a Senior Project Buyer to support the AJISS Engineering Changes Team...SeniorLong term contractFull timeContract workTemporary workFor subcontractorWork at officeLocal areaWorldwideMonday to fridayFlexible hours$90k - $140k per year
...Position Description: Senior Python Developer We are seeking a Senior Python Developer with expertise in cloud native development, Azure... ...CGI Partners rather than employees. We benefit from our collective success and actively shape our company’s strategy and direction....SeniorFull time$90k - $140k per year
...Job Description Overview AtkinsRéalis is seeking a Senior Code Consultant – Fire Protection with 5–10+ years of experience to join our... ...our Privacy Notice on our Careers site to know more about how we collect, use, and transfer your Personal Data. By submitting your personal...SeniorFull timeFor contractorsInternshipFlexible hours
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Senior Collections Officer. Be the first to apply!
Related searches