SailPoint File Access Manager

Talent Acquisition Manager at Themesoft Inc.

Location – Toronto, Canada

Start Date – Immediately

Job Description / Responsibilities

• Design, engineer, deploy, and support our SailPoint File Access Manager (FAM) software that is part of our Provisioning & Identity Management product suite.
• Work with our business partners, integration consultants, and internal teams to drive the integration and onboarding of systems and applications on our SailPoint FAM platform.
• Work with our Governance, Risk, HR, and Enterprise Technology partners to develop our FAM Provisioning & Identity Management strategy and technology roadmaps.
• Understand business, application, and security requirements for FAM Provisioning & Identity Management services and translate these into technical specifications. Produce enterprise-level architecture and engineering designs to meet these requirements.
• Be our Subject Matter Expert on SailPoint FAM and provide technical consultation to application owners on best practices and standardization when integrating with the SailPoint platform.
• Ensure successful execution of our engineering projects and solutions in collaboration with operations, information security, architecture, and project managers.
• Serve as the third and last line of escalation point for FAM IAM services and supporting utilities. Provide application support, in-depth investigation and troubleshooting for issues that cannot be resolved by tier one and two support.
• Work with vendors to resolve application, software and hardware issues in a timely manner.
• Create and maintain system documentation for FAM SailPoint and affiliated technologies, including installation, configuration, and appropriate troubleshooting steps.
• Create support documents and provide training to support and operations team as required.
• Oversee the work performed by external consultants, review design and code and retain the knowledge.
• Research and put forward new recommendations to create, automate and improve processes.

Technical & Professional Qualifications

• Hands‑on experience in the implementation, administration, configuration and support of SailPoint File Access Manager and supporting technologies.
• Experience in integrating SailPoint FAM in a large corporate environment.
• Strong understanding of user life cycle, rules, lifecycle events and provisioning workflows to enable the engineering and onboarding of systems and applications on the SailPoint FAM software.
• Engineering and integration experience with the following technologies: Java, BeanShell, JSP/Servlets, PERL, Unix Shell scripts, Batch, Powershell, VB Script, SQL, PL/SQL, Python, etc. in a DevOps environment.
• Multiple operating systems, such as UNIX, Windows, Linux, AIX, etc.
• Single Sign On, MFA, SCIM, and Federation.
• Directory integration including Active Directory, LDAP, Virtual Directories.
• Automation and/or scripting skills.
• Working knowledge of virtualization (e.g., VMware, HyperV) and LAN/WAN/Firewall/VPN network technologies, monitoring, and support best practices.
• Good understanding of current regulatory environment and related implications to identity management, security and audit compliance.

Education & Experience

• 5+ years of experience in implementation, administration, configuration and support of SailPoint FAM software.
• 10+ years of technical experience working with multiple third‑party IAM solutions in a fast‑paced complex global environment with a demonstrable record of engineering, developing, deploying and maintaining business‑critical systems.
• Strong coordination and interpersonal skills as this role requires significant interaction with different teams across the organization.
• Strong oral and written communication skills and ability to simplify and explain technical issues into understandable business language.
• Strong academic background (e.g., computer science, engineering).

Seniority level

Mid‑Senior level

Employment type

Contract

Job function

Information Technology

Industries

IT Services and IT Consulting