Microsoft Programs Project Operations Specialist

Coordinate Microsoft programs at CDW by managing funding, milestones, reporting, and enablement across cross-functional teams. Travel may reach 50 percent.The Customer Success Operations Specialist supports Microsoft programs from inception through implementation and ongoing execution. This position gathers updates on ECIF, workshops, FastTrack, MDF, MCI Deployment, and Adoption accelerators. You will coordinate CDW Delivery, Sales, Marketing, Operations, Finance, Microsoft, and Customer Success teams while supporting training, campaigns, customer documentation, and program performance.Key Responsibilities:
Coordinate Microsoft program milestones, KPIs, budgets, and deadlinesGather updates for funding programs and operational requirementsSubmit, track, and claim workshop and program fundingDevelop training, collateral, and customer-facing program documentationReport weekly, monthly, and annual Microsoft performanceRequirements:
Bachelor's degree in business, computer field, or equivalentThree or more years delivering quality technology solutionsProject management and cross-departmental engagement experienceKnowledge of Microsoft Incentive programsProficiency with Microsoft Office, including CopilotUse project management, Microsoft programs, funding, reporting, and enablement skills to support CDW's technology objectives.
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