Lead Product Support Specialist Role
Alimentiv
Elevate your career at Alimentiv as a Product Support Team Lead, driving customer support excellence in our clinical imaging ecosystem. This position combines team leadership with direct technical support responsibilities. As a key leader, you will mentor Product Support Specialists while actively handling technical issues and enhancing support workflows. Your strong problem-solving abilities and experience in technical product support are essential to achieving improvement goals. This role requires coordination across various teams to ensure a consistent customer support experience. Key Responsibilities:
- Mentor Product Support Specialists to improve team performance
- Handle complex issues and participate in critical incident resolution
- Define and optimize support processes and workflows
- Actively investigate and resolve support cases
- Communicate trends and systemic issues to relevant stakeholders
- 3+ years in technical support or related roles
- Experience leading and coaching support teams
- Proficient in troubleshooting hardware and software issues
- Ability to enhance support processes and documentation
- Strong communication skills tailored for diverse audiences
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