Microsoft Engineer

Our client a dynamic Information Technology services company that partners with leading global organizations to deliver innovative, high-quality IT solutions is looking for a MS Exchange, AD & Server Engineer – Tier 3 to provide advanced technical support, administration, security, and continuous improvement of the organization’s Microsoft infrastructure.
This role is responsible for resolving complex infrastructure incidents, maintaining system availability and performance, implementing security controls, supporting infrastructure projects, and developing automation to improve operational efficiency.
The successful candidate will have strong hands‑on experience with Windows Server, Active Directory, Microsoft Exchange, Azure, virtual machines, VDI, and PowerShell, with the ability to independently troubleshoot complex technical issues and deliver lasting solutions.
ResponsibilitiesMicrosoft Infrastructure Administration
Administer, configure, provision, patch, upgrade, and decommission Windows Servers, Active Directory, Exchange, Azure VMs, and VDIs.
Maintain system availability, performance, capacity, and lifecycle compliance.
Support infrastructure builds, migrations, changes, and technical projects.
Tier 3 Incident & Problem Management
Resolve complex incidents escalated from Tier 1 and Tier 2 support.
Troubleshoot Windows Server, Active Directory, authentication, DNS, Exchange mail flow, and performance issues.
Conduct root‑cause analysis and implement permanent corrective actions.
Support major incidents and document technical resolutions.
Security & Vulnerability Management
Implement Microsoft security hardening and approved configuration standards.
Manage patching, vulnerability remediation, and compliance using Endpoint Central or equivalent tools.
Support security investigations, audits, and remediation activities.
Monitoring, Performance & Resilience
Maintain monitoring across Microsoft infrastructure and investigate system alerts.
Analyze CPU, memory, storage, network, and service performance.
Support backup, recovery, disaster recovery, and high‑availability requirements.
PowerShell & Automation
Develop and maintain PowerShell scripts to automate provisioning, patching, health checks, reporting, compliance, and remediation.
Standardize infrastructure builds and reduce repetitive manual administration.
Qualifications
Significant enterprise Microsoft infrastructure administration experience, ideally at Tier 3 level.
Strong Windows Server, Active Directory, and Microsoft Exchange administration and troubleshooting skills.
Experience with Microsoft Azure, Windows virtual machines, and VDI environments.
Strong PowerShell scripting and automation capabilities.
Experience with Endpoint Central or equivalent patch and server management tools.
Knowledge of Microsoft security hardening, vulnerability management, patching, and compliance.
Experience with enterprise monitoring, backup and recovery, and performance management.
Strong root‑cause analysis and Incident, Problem, and Change Management experience.
Excellent technical documentation, communication, and collaboration skills.
This is a fantastic opportunity to join a growing team. The company offers a competitive compensation package, medical & health benefits and RRSP matching.
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