Remote Customer Success Operations Specialist
YO AI Labs
Enhance workflows and data accuracy as a Remote Customer Success Operations Specialist, focusing on CRM management and SaaS environments. Utilize your expertise to drive operational improvements and support teams effectively. We're seeking a seasoned professional with over 4 years in Sales, Revenue, or Customer Success Operations. Your role will involve configuring CRM platforms like Salesforce or HubSpot, managing revenue tools, and optimizing workflows. You'll maintain data accuracy, create documentation, and address any operational challenges. Key Responsibilities:
- Configure Salesforce, HubSpot, or similar CRM platforms
- Manage quoting, billing, ticketing, and project management tools
- Build and optimize sales and customer workflows
- Maintain accurate data and comprehensive reporting
- Identify and troubleshoot operational challenges
- Minimum 4 years in Customer Success or Revenue Operations
- Experience in hands-on CRM configuration
- Familiarity with two revenue-related tools outside CRM
- Strong problem-solving abilities with operational judgment
- Excellent communication skills in both written and verbal
Vacancy posted 15 hours ago
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