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Head of Customer Success

$150k - $160k per year

Agilus Consulting Group

Ottawa, ON

New Head of Customer Success role open now! Work remotely from Ontario or Quebec! Agilus by Synergie is recruiting for a Head of Customer Success in the health technology sector.

We're seeking an experienced customer success leader to build and scale a high-performing post-sales team. This is a hands-on leadership role for someone who enjoys developing strategy, leading teams, driving customer retention and growth, and partnering closely with key enterprise clients.

What's in it for you

  • $150000.00 - $160000.00 annually
  • Location: Remote, Canada (GTA or Quebec preferred)
  • Performance-based bonus
  • Comprehensive health, dental, and life insurance benefits
  • Group RRSP program
  • Three weeks vacation
  • Opportunities for travel, industry events, and team collaboration

Responsibilities

  • Lead the end-to-end customer lifecycle, including onboarding, adoption, retention, renewals, and account growth.
  • Build and optimize scalable customer success programs, processes, and playbooks to support long-term growth.
  • Develop a customer success model that balances strategic account management with efficient digital and self-service engagement.
  • Partner with key customers to strengthen relationships, increase product adoption, and support renewal and expansion opportunities.
  • Hire, coach, and mentor a growing team while collaborating cross-functionally with Sales, Product, Marketing, and Operations.

Requirements

  • 7+ years of leadership experience within Customer Success, Account Management, or a related post-sales function, ideally in B2B SaaS.
  • Proven success building or transforming customer-facing teams, processes, and operating models.
  • Strong commercial acumen with experience driving renewals, retention, revenue growth, and customer expansion.
  • Skilled at using customer data, adoption metrics, and health indicators to inform strategy and decision-making.
  • Hands-on leadership style with the ability to influence executives, support enterprise clients, and thrive in a fast-paced environment.

This posting is for an active opening.

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Vacancy posted 1 hour ago
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