Lease Customer Retention Manager
Lithia Motors
Build lasting automotive customer retention at Woodbridge Hyundai through lease portfolio management, renewal outreach, and account organization in Woodbridge, Ontario. This full-time job is onsite.Working with Lithia and Driveway, you will manage customer-focused leasing activity and business development through dealership databases. The position emphasizes retention ratios, renewal conversations, accurate account information, and explanations of manufacturer and dealership service procedures. You will also coordinate with customers, employees, and management while reporting to the General Manager.Key Responsibilities:
Maintain retention ratios at or above national averagesCoordinate customer calls regarding lease renewalsExplain manufacturer and dealership service proceduresMonitor One-Eighty appointments and account informationMaintain positive relationships with dealership team membersRequirements:
Automotive lease administration or similar experienceValid OMVIC and Ontario Driver's LicensesExcellent verbal and written English communication skillsAbility to meet simultaneous deadlines efficientlyConfidential, calm, professional customer account handlingUse lease portfolio expertise, retention discipline, and customer service skills to strengthen renewal relationships at Woodbridge Hyundai.
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Maintain retention ratios at or above national averagesCoordinate customer calls regarding lease renewalsExplain manufacturer and dealership service proceduresMonitor One-Eighty appointments and account informationMaintain positive relationships with dealership team membersRequirements:
Automotive lease administration or similar experienceValid OMVIC and Ontario Driver's LicensesExcellent verbal and written English communication skillsAbility to meet simultaneous deadlines efficientlyConfidential, calm, professional customer account handlingUse lease portfolio expertise, retention discipline, and customer service skills to strengthen renewal relationships at Woodbridge Hyundai.
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Vacancy posted 1 hour ago
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