Regional Director

BGIS
is a leading provider of customized facility management and real-estate services. With a combined team of over 10,000 professionals worldwide, we relentlessly focus on enabling innovation through the services we deliver and actively seek new opportunities that drive innovation for our clients’ businesses. Globally, we manage over 320 million square feet of client portfolios across 30,000+ locations in North America, Europe, Middle East, Australia, and Asia.
Our Culture
Culture of Care: We deeply care for each other, our clients, partners, and the communities we serve.
High Performing Teams: We go Above and Beyond to deliver exceptional services. Integrity, Ownership, Responsiveness, Initiation, Visibility, Drive, and Integration are core to high performance.
Unwavering Commitment to Sustainability: We conduct every action with a focus on preserving our earth.
SummaryFor the assigned region(s), the
Regional Director
is accountable for operations, financial management and meeting service delivery obligations in a specified geographical region that includes several facilities, employees and clients. This role is expected to understand, coach and train the team in all regulatory and client requirements, and to contribute to strategic and account‑management plans and objectives and people leadership. The Regional Director will work in collaboration with all key BGIS departments to ensure full support of all activities and play a key role in our integrated approach to operating buildings.
Opportunities for Development
On‑Account and expanded Operational Leadership
Facility Management Office roles to support accounts
Project Management leadership roles to lead and execute projects
Key Duties & ResponsibilitiesHealth, Safety, Environment & Security
Follow and apply all Health and Safety and Emergency Response requirements aligned with both BGIS and Client expectations to ensure safety of all employees and building occupants.
Work in collaboration with BGIS Health, Safety and Environment Teams for support and direction on key programs to emphasize a safety culture.
Accountable for meeting all internal and external health, safety, environment and security‑related requirements.
Accountable for the safe delivery of all work performed.
Account Management
Continuously engage clients in discussions to understand and anticipate needs, identify and recommend additional services.
Provide input and contribute to strategic account expansion plans.
Recommend additional pull‑through services.
Participate in and contribute to quarterly business reviews.
Contribute to contract renewal and business development activities.
Contribute to account governance.
Adhere to Contract Specific MSA (Master Service Agreement).
Manage the BGIS ECE Program for the specific client group.
Responsible for results and action plans related to the Likely to Recommend Survey.
Client Relationship Management
Accountable for achieving client satisfaction objectives for the assigned region(s).
Accountable for developing and maintaining effective relationships with clients and managing client expectations.
Interact with client representatives at the senior management level.
Act as the focal point of escalation for issues pertaining to facilities within assigned region(s).
Region/Portfolio Budget Development & Management
Assume financial responsibility for facility operations, including budget management.
In partnership with finance, develop budgets (O&M, Transaction, capital projects and rent) and be able to support and explain the approach to the client and the account team.
Using financial reports, perform monthly budget analysis and re‑forecast allocations as necessary.
Meet annual targets as per contractual performance and client financial targets/indicators.
Identify cost‑saving opportunities and develop strategies to maximize financial resources.
Track and report on budget positive or negative trends performance regularly.
Participate in, provide recommendations, and contribute to continuous improvement projects to achieve efficiency gains and cost savings.
Portfolio Management
Accountable for operations management for the portfolio of facilities within the assigned region(s).
Lead the operations and maintenance activities of a portfolio of facilities along with the execution of the portfolio’s programs.
Oversee the completion and submission of capital plans.
Create and implement short to mid‑term plans for the assigned region(s).
Provide input into strategic plans.
Collaborate with relevant stakeholders to optimise facilities and continuously create value for the client.
Service Delivery Management
Work in collaboration with Central Work Order Management Team to ensure all work is completed as outlined in the MSA.
Monitor work order progress and ensure tasks are completed within established timelines.
Work with Account Governance Teams to maintain accurate records of work orders and associated costs.
Streamline and manage work order processes to optimise efficiency.
Prioritise and assign work orders based on urgency and impact on facility operations.
Accountable for meeting all service obligations for the assigned region(s).
Oversee the delivery of all service obligations.
Accountable for meeting established metrics/key performance indicators;
lead the operations team in developing and implementing action plans to remediate gaps, where applicable, to ensure objectives are met.
Accountable for ensuring compliance to all legislated, corporate and industry‑related requirements and guidelines including but not limited to environmental, health and safety, and building standard requirements.
Risk Management, Emergency Preparedness and Business Continuity
Accountable for safeguarding the client against emergencies and risks by ensuring emergency preparedness, risk management, disaster recovery and business continuity plans are developed and relevant stakeholders are trained.
Provide oversight and engagement in Emergency Management.
Regulatory Compliance
Accountable for ensuring all regulatory compliance requirements have been met and all related documentation is created and maintained.
Ensure compliance with corporate and legislated policies, procedures, practices and guidelines related to environmental, building code and issues by applying a cursory knowledge of legislation.
Project Management
Accountable for on‑time, on‑budget and quality delivery of facility management projects for the assigned region(s).
Collaborate with clients and internal stakeholders to identify project opportunities and priorities, develop and implement projects.
Oversee the development and execution of project plans for portfolios within assigned region(s).
Procurement
With support from BGIS Strategic Sourcing and Vendor Management Leadership, follow BGIS Vendor Performance and Relationship Management Program protocols.
Collaborate with Procurement and Supply Chain Administration teams to source and qualify vendors, and procure goods and services.
Continuous Improvement
Collaborate with stakeholders and contribute to efficiency gains through activities including but not limited to identifying and implementing best practices;
reviewing, refining and/or developing, implementing processes, technologies and sustainable practices, and leveraging self‑perform wherever possible.
Implement related enhancements for the assigned region(s).
Leadership and Recognition
Accountable for employee‑oriented activities including but not limited to employee engagement, development and performance management, hiring and retention, compensation recommendations.
Improve Employee Satisfaction Scores and employee recognition through action plans.
Provide day‑to‑day support and team oversight/management.
Collaboration with BGIS Self‑Perform Teams
Work in collaboration with BGIS teams in Janitorial, Project Management and Technical Services or any other areas where work is directly performed by BGIS to maximise efficiency and provide the best customer service in the buildings/portfolios.
Ensure work is completed in coordination with these teams.
Technology to Support Your Success
Leverage technology such as work order system, vendor monitoring tools, BAS and CMMS scheduling tools to deliver effective service to clients.
Mentor staff in vendor management and the effective use of technology for vendor relationships.
Provide guidance to team members on the effective use of technology for financial management and career progression.
Other duties as assigned.
Knowledge & Skills
Community college diploma preferably in business administration.
More than 10 years of facility management work experience.
Highly skilled at account management, facility operations management, client relationship management, service delivery management, and budgeting.
Fully developed communication, influence, persuasion and negotiation skills.
High degree of client service orientation and sense of urgency.
Highly skilled at leading and engaging a team of individuals.
Skilled at vendor management.
Highly skilled at emergency management, emergency preparedness and business continuity planning and execution.
Possesses a sustainability mindset and seeks to incorporate sustainable practices within the assigned portfolio where possible.
Expert level knowledge of health and safety requirements and building standards.
Maintains current knowledge of and highly skilled at implementing facility management services best practices.
Expert level knowledge of current building standards and requirements.
Possesses a continuous improvement and quality mindset along with a desire to continuously seek and incorporate innovative practices and technologies to deliver value to the client.
Licences and/or Professional Accreditation
Certified Facility Manager from International Facility Management Association (considered an asset).
Certified Property Manager from Institute of Real Estate Management (considered an asset).
Facility Management Administrator designation from Building Owners and Managers Institute (considered an asset).
Real Property Administrator designation from Building Owners and Managers Institute (considered an asset).
This is a regular, full‑time position with a salary range of $110,000 - $138,000 per annum. The starting salary will be based on the successful candidate’s competencies, including but not limited to experience, education and performance related to this role.
BGIS is an equal‑opportunity employer. If you require accommodation during the recruitment process, please contact us at askHR. Upon request for accommodation, we will consult with the applicant in question and provide, or arrange for the provision of, suitable accommodation in a manner that takes into account the applicant’s accessibility needs due to disability.
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