Pilot Implementation & Project Manager

Location: Hybrid (remote, in-office, and on-site with customer) in Vancouver, BC Type: Full-time contract or permanent Salary range: $70,000 - $95,000 CAD/year Start Date: As soon as possible
Join Us at PrimeHealth!PrimeHealth is building the future of accessible disability and health management. Our platform helps large employers and health authorities modernize and humanize how they support people off work due to illness or injury. We’re currently launching a high-impact pilot with Fraser Health and the BC Nurses’ Union (BCNU).
We are a lean and fast-moving team led by seasoned tech and clinical founders. We are deeply collaborative and human-focused. We build with our users—not just for them.
About the RoleWe’re looking for a flexible, high-initiative project manager to lead the day-to-day coordination of our pilot project and support our agile product development. This is an ideal opportunity for someone early in their product management career who wants to grow into a blended internal + external-facing role.
You’ll work closely with the CEO/CTO (Rob Parker) and Chief Clinical Officer (Carey-Jo Hoffman) to:
Manage timelines, communication, and deliverables across our Fraser Health/BCNU pilot project
Support agile development processes and help shepherd features through design, build, test, and release
Provide hands-on user support during the pilot and translate user feedback into action
Keep communication flowing between developers, end users, clinical stakeholders, and leadership
Coordinate user training and ensure the pilot runs smoothly for everyone involved
This role will touch everything from Jira tickets to training logistics to strategy decks. It’s a great opportunity to learn by doing, while having high visibility across operational, technical, and executive teams.
Key Responsibilities
Serve as the main point of coordination for our Fraser Health & BCNU pilot project
Track milestones, organize meetings, and ensure pilot stakeholders are aligned and supported
Help deliver a white-glove onboarding and support experience for pilot participants
Coordinate and deliver training and orientation sessions with clinical and operational staff
Provide first-line user support (alongside the founders) and help resolve issues quickly
Collect, analyze, and share pilot feedback to inform development and implementation
Agile Product Development
Support sprint planning, daily standups, and retrospectives
Collaborate with Rob (CEO/CTO) on backlog grooming and feature prioritization
Help write, clarify, and track requirements documentation, user stories, and acceptance criteria
Ensure cross-functional visibility into development timelines and priorities
Participate in QA and help maintain our\ "support while building\" feedback loop
Cross-Functional Communication
Liaise with Fraser Health and BCNU project leads
Collaborate with internal team members (engineering, design, clinical, leadership)
Facilitate communication between users and developers
Create concise updates for leadership and external stakeholders
About You
We’re looking for someone who is:
Organized, detail-oriented, and proactive in managing multiple workstreams
Curious, empathetic, and motivated to build great tools for people with complex health journeys
A clear communicator across all levels - technical teams, clinical users, and C-suite
Comfortable working in ambiguity, and able to figure things out without a rigid playbook
Interested in growing into a product leadership role over time
You Have
2-3 years of experience in a project coordination, implementation, or junior product management role
Exposure to agile development (Scrum, Kanban, or hybrid)—formal Product Owner experience is a bonus but not required
Familiarity with tools like Jira, GitHub, Slack, Google Workspace, etc.
Excellent written and verbal communication skills
Experience in healthcare, digital health, government, or union-based environments is a strong asset but not required
What We Offer
A front-row seat to a high-impact digital health pilot with real-world change potential
The opportunity to shape your own role and grow into a future product or program leadership position post-pilot
Close collaboration with founders and a mission-driven team
A hybrid working environment
Competitive salary in line with early-stage venture-backed companies
One experience you’ve had coordinating a project or product team
What you'd hope to learn or grow into in the next 12-18 months
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