Admin - Quality Assurance Technician

Department: Corporate Quality, Canada

Reports to: Regional Quality Manager

PURPOSE OF THE JOB

The Quality Assurance Technician – Documentation is responsible for coordinating quality-related resources, tasks, and processes to ensure compliance with company standards and regulatory requirements. This role supports internal and external customer satisfaction by ensuring timely, accurate, and high-quality documentation outputs.

The Technician upholds BakeMark's commitment to best practices, promoting continuous improvement as both a process and a cultural mindset. This position regularly reviews and supports enhancements to quality systems to improve efficiency, productivity, and overall product quality.

Additionally, the role ensures that all co-manufactured and purchased products meet Quality Assurance specifications through detailed documentation review, and supports special projects as assigned by the Regional Quality Manager.

KEY RESPONSIBILITIES

Quality Administration

• Ensure adherence to established best practices across all documentation and customer complaint handling.
• Review and approve new product information to ensure compliance with Canadian regulations and BakeMark quality and food safety standards.
• Maintain accurate internal and external databases and documentation systems.
• Review, approve, and manage supplier documentation and records.
• Lead the customer complaint process for traded goods, following up with suppliers and BakeMark customers as needed.

Quality Control

• Evaluate and recommend improvements to quality processes impacting finished product specifications.
• Ensure all product labels comply with applicable government regulations.
• Provide required documentation to customers in a timely manner.

QUALIFICATIONS

Education & Experience

• Diploma in Food Science or a related field from a recognized institution, or equivalent relevant experience.
• Experience in a manufacturing environment, preferably in food production.
• Familiarity with warehouse operations and documentation management systems.

Skills & Competencies

• Strong written and verbal communication skills.
• Excellent organizational and documentation management abilities.
• Detail-oriented with a commitment to accuracy and compliance.
• Ability to collaborate effectively across departments.
• French language skills considered an asset.

ADDITIONAL INFORMATION

• Perform other duties and special projects as assigned.

PHYSICAL DEMANDS/ENVIRONMENT

The physical demands described herein are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

• Regularly required to talk and hear.
• Frequently required to taste or smell.
• Occasionally required to use hands to finger, handle, or feel; reach with hands and arms; climb or balance; and stoop, kneel, crouch, or crawl.
• Occasionally required to lift and/or move up to 25 pounds.
• Specific vision abilities required include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to focus.
• Occasionally exposed to wet and/or dusty conditions, high precarious places, fumes or airborne particles, and vibration.
• Noise level in the work environment is usually moderate.

At BakeMark we appreciate our employees and their families and off er a competitive pay and a full suite of benefits:

• Competitive Compensation
• Health, Dental, Vision & Life Insurance
• RRSP with a Company Match
• Paid Holidays and Paid Time Off