SaaS Customer Success Manager
ClearRisk Inc.
Guide SaaS customers toward successful outcomes as a Customer Success Manager with ClearRisk, based in St. John’s or working remotely. Build relationships and solve problems.
Reporting to the Director of Customer Success, you will manage customer onboarding, training, adoption, and post-go-live support. You will use customer data, feedback, and platform insights to improve outcomes. The role requires organization, technical aptitude, communication, and proactive relationship management.
Key Responsibilities:
- Onboard customers and provide post-go-live ClearRisk support
- Deliver online training, webinars, Q&As, and learning materials
- Evaluate training impact, adoption, and business outcomes
- Monitor implementations, timelines, deliverables, and technical issues
- Support renewals, expansion, and customer experience improvements
Requirements:
- University degree, college diploma, or equivalent experience
- Three to five years in Customer Success or related work
- Experience with CRM and Customer Success Management platforms
- Technical aptitude for software guidance and troubleshooting
- Strong organization, analysis, communication, and training skills
Apply customer success, SaaS training, data analysis, and relationship management skills to help ClearRisk customers realize lasting value.
#J-18808-LjbffrVacancy posted 5 hours ago
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