Retail Branch Manager
HUB International
Ignite your potential. Impact what matters.
Hi, we’re HUB–a network of doers with diverse stories and a shared goal to support our clients and communities. To do it, we believe in supporting each other, because great work happens when people come together, and that means building a team where anyone can spark an idea, and where everyone can make a difference. Where pushing ourselves forward helps us give more to others.
When you partner with us, you’re at the center of a vast network of risk, insurance, employee benefits, retirement and wealth management specialists that bring clarity to a changing world with tailored solutions and unrelenting advocacy–so you’re ready for tomorrow.
The Opportunity
We're looking for a Retail Branch Manager to lead branch operations, keeping things running efficiently while supporting a high-performing team. This role sits at the intersection of operations, people's leadership, and client service, and reports directly to regional leadership.
What You'll Do
Oversee day-to-day branch operations including scheduling, performance monitoring, and ensuring the branch runs efficiently and professionally
Drive revenue growth and profitability by holding the branch accountable to KPIs across top-line growth, contribution, compensation management, and client engagement
Build and sustain a sales culture by reviewing goals with the team, identifying opportunities to cross-sell and upsell, and leading by example
Manage client escalations and complaints, seeking resolution between clients, staff, and insurance companies
Coach, train, and develop branch staff, including onboarding new hires and identifying performance barriers
Monitor employee performance and provide regular reporting to regional leadership
Ensure receivables are current and branch administrative processes are running to standard
Maintain current knowledge of insurance products across auto, personal lines, and commercial lines to support staff day-to-day
Maintain licensing in good standing, including attending continuing education as required
What We're Looking For
5+ years of insurance industry experience
Level 2 insurance licensing required, with a CAIB designation highly valued
Demonstrated experience in a people leadership or branch management role
Experience working across organizational or functional boundaries
Strong analytical and decision-making skills with solid business acumen
Excellent relationship-building skills with a genuine client service orientation
Ability to manage competing priorities in a fast-paced environment
Proficiency with Microsoft Office
Post-secondary education in Business Administration is an asset
Why Join HUB?
An exceptional, welcoming, and inclusive company culture
Excellent compensation, benefits, RRSP match, referral incentives, and company perks
Work flexibility
Paid educational training and vast learning opportunities
Room for advancement and growth within the organization
Paid day off for your birthday–we want to celebrate you!
What makes us different than all the rest?
Our Vision: To be everywhere risk exists – today and tomorrow. Helping protect what matters most.
Our Mission: To protect and support the aspirations of individuals, families, and businesses. To empower our employees to learn, grow and make a difference in their communities.
Our Core Values
Entrepreneurship : We encourage innovation and educated risk-taking
Integrity : We do the right thing every time
Teamwork: We work together to maximize results
Accountability : We measure and take responsibility for outcomes
Service: We serve clients, communities, and colleagues
Ready to join HUB and build a career in a rapidly growing industry? Apply for the Retail Branch Manager opportunity today!
Department Account Management & Service
Required Experience: 5-7 years of relevant experience
Required Travel: No Travel Required
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